Customer Service Work-From-Home

Shallena Spillman

248-***-**** **********@*****.*** Remote

Professional Summary

Dedicated customer service professional with experience in administrative support, customer relations, and team leadership. Adept at managing customer inquiries, resolving issues efficiently, and ensuring a seamless service experience. Proven ability to work in fast-paced environments while maintaining professionalism under pressure. Skilled in remote work tools, CRM software, and multi-tasking. Seeking a work-from-home customer service role where I can leverage my strong communication skills and organizational abilities to enhance customer satisfaction.

Work Experience

Receptionist

Surgeon Choice Medical Center May 2022 – Present

- Serve as the first point of contact for patients and visitors, providing a welcoming and professional environment.

- Manage incoming calls, schedule appointments, and assist with patient inquiries.

- Maintain accurate records and documentation while ensuring HIPAA compliance.

- Coordinate communication between patients and medical staff, improving overall efficiency.

- Utilize office management software to streamline administrative tasks.

Customer Service Manager

Art Van Furniture Inc June 2018 – February 2020

- Led a team of customer service representatives to provide excellent support for in-store and online customers.

- Resolved customer complaints effectively, ensuring a high level of satisfaction and retention.

- Processed orders, returns, and exchanges while maintaining accurate transaction records.

- Trained new hires in customer service protocols and conflict resolution strategies.

- Managed a high volume of customer interactions via phone, email, and in-person consultations.

Shift Manager

Toys "R" Us April 2015 – June 2018

- Supervised daily store operations, ensuring excellent customer service and smooth workflow.

- Managed and trained team members to improve performance and customer engagement.

- Assisted customers with product inquiries, returns, and complaints, resolving issues efficiently.

- Handled cash transactions and balanced registers at the end of shifts.

- Ensured store compliance with company policies and procedures.

Skills

Customer Service & Support (Phone, Email, Chat)

Problem Resolution & Conflict Management

Scheduling & Appointment Coordination

CRM & Ticketing Systems (Zendesk, Salesforce, etc.)

Data Entry & Documentation

Remote Work Tools (Zoom, Slack, Microsoft Teams)

Multi-Tasking & Time Management

Team Leadership & Staff Training

Education

Henry Ford High School – Diploma, 2002

Wayne County Community College – 2009-2013

Major: Nursing

Technical & Remote Work Capabilities

- Comfortable working remotely with self-motivation and time management skills.

- Familiar with virtual communication platforms and customer service software.

- Ability to troubleshoot customer issues and provide effective resolutions.

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