Customer Service Order Management

*************@*****.*** 404-***-**** Loganville, GA 30052

Hardworking * Menu Knowledge

Willing to learn © Shift leadership

Fast leammer * Positive attitude

Guest Engagement * Role modeling

I’m very persistent * Staff training and development

Punctual * Safety processes and procedures

Outgoing people person © Training assistance

Order Management * Complaint resolution

Table Setting * Policy enforcement

Dining Customer Service * Customer service focus

Relationship Management * Motivational leadership

Menu Memorization * Sales expertise

Cash Handling * Assigning work

Price Memorization © Strong verbal and written communication

Positive and Professional * Conflict resolution

Food Station Setup * Daily workflows

Sales Techniques * Problem-solving

Order Accuracy * Cash handling

Shift Leader McDonald’s - Grayson, Georgia 10/2023 - Current

Complied with company safety procedures, policies and regulations to promote safe working environment.

Resolved customer complaints promptly and professionally.

Trained new employees on company policies, operational procedures, and customer service standards.

Identified needs of customers promptly and efficiently.

Educated customers about offerings, promotions and pricing to boost sales.

Maintained positive working relationship with fellow staff and management.

Supervised and led employees to maintain productivity and customer service levels.

Handled emergency situations with composure and in accordance with company guidelines.

Oversaw quality control to identify inconsistencies and malfunctions.

Sever IHOP - Snellville, GA 11/2022 - 11/2024

Greeted guests and provided menus.

Provided excellent customer service to ensure satisfaction.

Assisted in training new servers.

Prepared drinks according to standard recipes.

Took orders from customers accurately and in a timely manner.

Checked food before serving it to customers.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Provided customer service support to clients.

Answered incoming calls and provided customer service.

Resolved customer service inquiries in a timely manner while providing excellent customer service.

Provided guidance on complex customer service issues.

Handled escalated customer service issues as needed.

Georgia Gwinnett College Lawrenceville, GA 05/2023

High School Diploma

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