Customer Service High School

Location:

Nairobi, Nairobi County, Kenya

Posted:

May 28, 2025

Contact this candidate

Resume:

CURRICULUM VITAE

PERSONAL DETAILS

NAME : VICTOR KIPKURUI ROTICH

LANGUAGES : ENGLISH, KISWAHILI

ADDRESS : P.O BOX 152, KERICHO

E-MAIL :victorrotich8481@gmail

TELEPHONE : 071*******

PROFILE

I completed my studies at Egerton University Bachelor of commerce, Finance and Banking option. Keen to expand skills and knowledge and prepared to work in a variety of rules as required. Able to work on own initiative or as part of a team.

EDUCATIONAL BACKGROUND

September2014-June2018: Egerton University, Bachelor of Commerce Major, Banking and Finance

2009 to 2013: Kenya certificate of secondary Education, (KCSE), Kabianga High School. Attained C+

1999 to 2008: Kenya Certificate of Primary School, (KCPE), Mwamba Tea land Academy. Attained 334 marks

CERTIFICATIONS

2023 up to date CPA SECTION 2

2018 October-2018 November -Financial sales (Generation Kenya)

CAREER OBJECTIVES

I seek an opportunity within a reputable establishment where I can deploy my skills efficiently and effectively to output my optimum performance. I would uphold the standards of the organization and apply ethical considerations in my practices.

PERSONAL ATTRIBUTES

Highly organized and efficient person, diplomatic and able to work in a multicultural environment with minimum supervision. Friendly and approachable with excellent interpersonal and customer relations skills. Able to manage own time effectively, and prioritize workload. Strong representation skills, team player, self-motivated and proactive.

WORK EXPERIENCE

SEPTEMBER 2022 UPTODATE IMARISHA SACCO CUSTOMER SERVICE OFFICER

1. Promoting and cross selling of loans and other society’s services to existing and potential clients.

2. Providing phenomenal customer experience in the branch.

3. Cash handling at the Front Office Service Activities.

4. Processing customer request/applications {ATM,Mobile banking,MPesa,Account statements.

5. Verification of the loan application and other member’s applications.

6. Appraising of various loan products applied by members.

7. Attending to walk-in customers and answering incoming customer calls regarding service questions and general client concerns.

8. Enhancement of customer service and ensuring all customer queries/complains are conclusively resolved within the required timeline.

MAY 2019-AUGUST 2022 IMARISHA SACCO (SHORT TERM CONTRACT)

RESPONSIBILITIES

1. Handling of new members.

2. Collecting member’s details and updating them on master file.

3. Scanning and indexing of loan forms in FOSA

4. Be able to retrieve files from archive’s.

5. Advising customers on certain products

6. Any other duties assigned to me by my supervisor.

2019 MARCH TO APRIL 2019 IMARISHA SACCO (ATTACHEMENT)

RESPONSIBILITIES

1. Handling of claims on erroneous deductions and accrued interest.

2. Updating of guarantors register.

3. Receiving and posting of cheques.

4. Handling of claims on erroneous deduction and accrued interest.

5. Loan clearance by members and giving the breakdown on the issued cheques.

6. Opening of accounts.

7. Checking of customer balances/inquiries.

8. Printing of customers’ statements.

2015-2018 SAFARICOM ENTERPRISE BUSINESS UNIT BRAND AMBASSADOR (JAYDEN LIMITED)

RESPONSIBILITIES

1. Prospecting of new customers to purchase the mobile voice prepositions(ZIDisha plus,Corporate value pack and also Corporate advantage plus) and also the fixed internet product such as (LTE,Microwave and Faiba)

2.Educating customers and also informing them the advantages of using the mobile voice prepositions and the M-pesa for businesses(Paybill,Bulk payments,Buy goods and also Till to Till)

3.Monitoring customer feedback and escalating complaints to the marketing department like in terms of slow internet speed.

4.Representing the company at product launches, events, and trade shows like in the launch of M-pesa 1tap.

5.Doing research on why some existing customers have stopped using the till numbers and also providing a solution for them be it they didn't have enough knowledge or even have forgotten key information like store numbers and also replacing of their lines.

SKILLS AND ABILITIES

1.Result oriented, with good communication and interpersonal skills.

2.Analytical, can plan well and meet desired goals.

3.Energetic and able to work with people from all walks of life.

4.Ability to work under pressure and adapt quickly to changes.

5.Good computer skills (Proficient in MS-Office).

INTEREST AND HOBBIES

1.Keen interests in business related issues

2.Socializing and meeting new people

3.Learning new things

REFEREES

MR.ERNEST LANGAT