Customer Service Team Leader

OBJECTIVE

To obtain experience that will help

shape a rewarding career by

focusing on creating exceptional

customer experiences in a position

within the travel/hospitality industry.

Andrea

Escorcia

BEAUTY ARTIST

I am a motivated artist with a passion for delivering outstanding customer service and seeking opportunities to contribute to a dynamic team within hospitality/travel industry.

CONTACT

• *************@*****.***

• 786-***-****

• Aventura, FL

EDUCATION

BETHEL HIGH SCHOOL

Aventura, FL

2019-2023

SKILLS

• Positive / Enthusiastic

• Bilingual - English/Spanish

• Hospitality

• Communication

• Customer Service

• Self-Motivated

• Organizational

• Adaptability

• Teamwork

• Attentive

• Leadership

• Conflict resolution

EXPERIENCE

HOLLYWOOD BEACH MARRIOTT MARRIOTT, INC.

Feb 2023 - Present

Seated & served guests while maintaining a high level of service within hospitality standards. Professionally communicated resort policies & amenities to guests, resolving any issues or concerns. Assisted with beach and poolside operations, handled POS systems, maintained a neat and comfortable environment for guests. Managed reservations, handled inquires, and ensured smooth operations within a fast-paced environment

BANQUET/EVENT COORDINATOR EVENT SOLUTIONS,

INC. Aug 2022 – Jan 2023

Responsible for planning and organizing various event such as weddings, conferences, and parties. Handled everything from venue selection and decoration to serving at events and managing event timeline. Created memorable experiences while maintaining high standard of service. Ensuring everything runs smoothly in a high-volume & fast-paced environment. TEAM LEADER/ HOSTESS THE AMALFI LLAMA, INC.

Oct 2023- Aug 2024

Skilled host and team leader with over 2.5 years of experience in the hospitality industry. Demonstrated expertise in delivering exceptional customer service, leading a team, resolving conflicts, and driving sales. Proven ability to handle multiple responsibilities with a positive attitude, strong work ethic, and attention to detail. Performed administrative duties such as scheduling, inventory management, ordering supplies, reporting to the manager, And Trained, mentored, and supervised a team of 10 hostesses to ensure smooth operations and customer satisfaction.

Resolved customer complaints in a professional and timely manner to maintain a positive reputation and repeat business.

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