Quality Assurance Client Service

TOSHANA CHARLES

Customer Resolution Specialist

********@*****.*** LinkedIn/Portfolio Deltona

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.Diligent professional with superior work ethic, friendly demeanor and several years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.

Key Achievements

Customer Satisfaction Increase

Improved customer satisfaction ratings by

15% within six months through effective

resolution strategies.

Package Processing Speed

Processed 1,000 packages per hour,

exceeding target by 20% at FedEx.

Customer Inquiry Response

Responded to 100+ customer inquiries daily,

reducing response time by 30%.

Shipping Accuracy Improvement

Reduced shipping errors by 25% through

meticulous verification processes.

Experience

Shiftsmart Location

Customer Resolution Specialist 05/2022

Deltonalidad accurate prices for customer services, consistently searching for deals and best prices Responded to customer complaints in a timely manner Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly Utilized problem-solving skills when faced with difficult situations involving customers Life Extension Supplies Edison, New Jersey

Shipping Clerk 06/2020 - 05/2022

Voices for accuracy before submitting them for payment processing in Edison, New Jersey (2021) Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage Contacted transport companies and suppliers to expedite, trace, or return shipments Identified order discrepancies and damaged items and notified supervisor United Postal Service Ups

Package Handler 01/2019 - 04/2020

Ensuring all packages are not damaged or wet

Sorting packages to each color coated slot by zip code Moving in a timely manner as the packages come down a conveyer belt that is constantly moving until the sort ends FedEx Ground Keasbey, Nj

Package Handler 09/2016 - 02/2018

Certified to use A Powered Industrial Truck

Expected to unload each truck in 30-40 minutes with an unload rate above 1000 BPM Quality Assurance, required fixing or creating a new box for damaged ones Recreating labels, using the computer to find box info that had missing labels If contents spilled, broke, or were damaged in any form, file a claim and put in designated area Amazon XL Carteret

Warehouse Worker 04/2020 - 10/2022

Use of RF scanner to ensure proper tracking

Use of zebra system to input data as necessary.

Use dolly or pallet jack to move packages and pallets to exact locations needed in warehouse. www.enhancv.com Powered by

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Languages

English Advanced

Skills

BPM Caching Cashier Microsoft Access Microsoft Excel Microsoft Office Microsoft Outlook Microsoft Power Point Microsoft Word Rf scanning Time management Your Skill

Education

School or University

Degree and Field of Study Date period

Certification

Course Title

Projects

Project Name Location

Date period

Short summary of your work

What was a successful outcome of your work? (e.g. Raised $3,000 for the charity) www.enhancv.com Powered by

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