Customer Service Operations Manager

JAMES E. PARKS JR.

**** ***** ********** ****** 317-***-**** *************@*****.***

https://www.linkedin.com/in/james-parksjr/

Skills Summary

Extremely Loyal and dedicated to achieving perfection. Organized, and love working with a team or individually. Outstanding customer service, communication, and interpersonal skills. Detail oriented and strong organizational skills.

Education

IUPUI/PURDUE UNIVERSITY – 96-98

School of Engineering (Computer) – Computer Engineering Technology

Experience

FedEx Ground (Weetz, Inc.) – 11/13 to Present

Operations Manager

Responsible for recruiting, training, and organizing the staff of the fleet.

• Recruit, train, and supervise drivers to ensure proper safety protocols are followed.

• Develop and execute strategies to optimize fleet operations.

• Lead the team in meeting operational targets while managing costs.

• Monitor fleet performance to identify areas of improvement and efficiency.

• Maintain appropriate records of drivers' performance, hours worked, and pay rate

• Ensure compliance with Company policies, procedures and government regulations.

FedEx Logistics – 07/06 to 11/13

Import Coordinator

The Import Coordinator is responsible for pre-clearing freight through customs and ensuring that all shipments comply with relevant regulations. The coordinator will use the Harmonized Tariff Schedule to classify shipments and interact with other government agencies as needed.

Responsibilities:

• Pre-clear freight through customs in accordance with regulations.

• Classify shipments using the Harmonized Tariff Schedule.

• Ensure that all documents are accurate and complete before submission.

• Interact with other government agencies as necessary.

FedEx Ground – 07/02 – 07/06

Pickup and Delivery Driver

Ensured efficient and timely pickup and delivery of packages to customers. Your primary responsibility will be to operate a delivery vehicle, load and unload packages, and provide exceptional customer service while adhering to company policies and safety guidelines. You will be an essential part of the FedEx Ground team, ensuring the successful transportation of packages to their destinations.

Awards and Acknowledgements

Type of Award / Award Description

3 – FedEx Bravo Zulu Awards – (The Bravo Zulu award, is distributed to individuals within FedEx for outstanding performance beyond normal job expectations.)

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