Terrance Quarles, Windows System Administrator
Clarksville, TN, 37040, USA, +1-615-***-****, ***************@*****.*** SUMMARY Detail-oriented Windows System Administrator with over 18 years of experience in IT systems and support. Proficient in Windows Server 2016/2022, Active Directory, and Office 365, with a proven track record of successfully onboarding users and managing deployments at JM Smucker. Demonstrated ability to enhance user satisfaction by resolving technical issues promptly and efficiently. Eager to leverage expertise in system administration to contribute to seamless operations in a dynamic environment. WORK EXPERIENCE
08/2023 – Present Systems Analyst, JM Smucker McCalla, USA Delivered comprehensive hardware and application support for internal and remote users.
Facilitated user onboarding and offboarding processes while managing application deployments.
Documented Standard Operating Procedures (SOPs) via SharePoint to enhance team efficiency.
Handled escalations effectively to ensure resolution of complex issues. Provided support for Windows, Windows Server 2016, Windows Server 2022, Office 365, Active Directory, and various third-party applications. Conducted in-service training sessions for new and current employees to promote skill development.
07/2019 – 08/2023 Systems Analyst, UBS Wealth Management Nashville, USA Supported both branch and remote users of market data trading applications, including Thomson One 5.0 and Consult Works. Managed the ticketing queue while monitoring unresolved issues for potential SLA violations.
Diligently followed issues to resolution or escalated them to the appropriate group.
04/2019 – 07/2019 Systems Analyst, Cognosante LLC Nashville, USA Collaborated with team members to enhance performance and implement training updates.
Provided essential support to Enterprise Service Desk analysts. Controlled call flow and maintained prompt response times for effective customer service.
07/2005 – 03/2019 IT Operations Analyst II Team Lead, METRO NASHVILLE INFORMATION TECHNOLOGY SERVICES
Nashville, USA
Diagnosed and resolved technical issues utilizing a variety of diagnostic tools.
Provided exemplary customer support via telephone or remote utilities for all desktop hardware and software.
Troubleshot and resolved challenges related to MS Windows, MS Office, Server 2012, Exchange, Active Directory, and specific applications. 06/2002 – 03/2005 Field Technician, DELL COMPUTER CORP Nashville, TN, USA Diagnosed and repaired hardware, software, and system issues to restore functionality.
Delivered and set up computers, copiers, and other ESI-related equipment to client locations.
Recommended system-level hardware and software installations to optimize performance.
EDUCATION
08/1988 – 05/1990 Austin High School
Diploma
Decatur, AL, USA
SKILLS Microsoft Windows Software Troubleshooting
Network Support VPN
WAN SQL
Sonicwall ServiceNow
Authentication Microsoft Dynamics 365
VMWare Active Directory
Cisco Security
LAN Microsoft Exchange
Remote Access Software Help Desk
Systems Analysis Load Balancing
System Administration DNS
Customer service Teamwork
Communication Windows Administration
System Management Documentation