Customer Service Quality Assurance
Resume:
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CONTACT
Oakley, CA *****
********@*****.***
SKILLS
Production Reporting
Production Support
Quality assurance inspections
Inventory Management
OSHA Compliance
Positive Attitude
Package handling
Material Handling
Customer Service
Warehouse Safety
Teamwork and Collaboration
Shipping and receiving
Equipment safety
Loading and unloading
Warehouse Organization
SKILLSDUTIESSUMMARY
Customer Service Order Entry Data Entry Inside Sales Office Organizing Mail Distribution 40 WPM Shipping Inventory
PAGENUMBER
2
Highly motivated Customer Service professional with a proven ability to handle a high volume of customer calls in a fast-paced environment, requiring minimal supervision. Possessing strong verbal, written, and listening skills, comfortable interacting with individuals at all levels of the organization and the general public. Dedication to providing excellent customer service sets apart, always willing to go the extra mile to ensure customer satisfaction. Known for kindness, courteous attitude, and honesty, a self-starter who would be an invaluable addition to your team. Productive Material Handler offering 4 years of demonstrated experience in warehouse operations. Committed to safety and cleanliness in workplace. Dedicated to learning new skills and accepting tasks of increased responsibility. Hardworking team member skilled in safely moving heavy loads manually or using forklifts and pallet jacks. Punctual, reliable and dedicated to teamwork. Good maintenance and repair skills with training in basic equipment maintenance.
WORK HISTORY
May 2023 - October 2024
Material Handler Federal Express, Oakland, CA
Used hand-held scanners and physical logs to accurately track item movements.
Transported inventory items to appropriate locations.
Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Packed items into appropriate containers for shipment.
Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Prevented product damage by carefully loading and unloading materials using appropriate equipment.
December 2021 - April 2023
Package Handler FedEx:Ground, Tracy, CA
Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Improved package handling efficiency by implementing proper sorting and organizing techniques.
Followed safety regulations to maintain safe work environment.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
January 2011 - February 2020
Licensed Barber PLATFORM BARBERS BARBERSHOP, Berkeley
Assisted in marketing efforts to attract new clientele, including social media promotion and participation in local events.
Increased client retention through exceptional customer service and building rapport with patrons.
Mentored junior barbers, sharing knowledge on best practices and techniques for various hair types and styles.
January 2010 - January 2011
Licensed Barber ELITE BARBERS, Richmond
January 2008 - January 2010
Inside Sales Associate GENERAL NUTRTION CENTER, Roseville
January 2006 - January 2008
Ironworker HEAVY METAL IRON., Benicia
Installed steel cables to reinforce structures before tightening and reinforcing.
Reviewed work plans and blueprints to ascertain all requirements for project.
Used appropriate safety measures and encouraged other team members to do same in effort to avoid job site injuries.
January 1998 - July 2002
Office Clerk CCC Health services., Martinez
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
EDUCATION
March 2021
No Degree Sterile Processing Technician
Ashworth College, Norcross, GA
Honor Roll 2021
4.0 GPA
May 2013
No Degree Personal Trainer
National Personal Training Institution, Dublin, CA
January 2005
Studied sports nutrition and computer programming.
DIABLO VALLY COLLEGE, Pleasant Hill, CA
January 2002
Graduated with honors in sports and academics.
ALHAMBRA high school, Martinez, CA
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O'SEAN HEAD
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