Customer Service Experience

Grace Oster

************@*****.*** 330-***-****

**** ***** ********* ** ***.18, Canton, Ohio 44718 Education

Bachelor of Arts in Geology: Environmental Studies Program, December 2018 University of Akron: Akron, Ohio

Introduction to ArcGIS and LIS – Surveying

and Mapping

Introduction to ArcGIS – Geology Based

Geochemistry

Principals of Biology I & II

Principals of Chemistry I

Physical Geology

Structural Geology

Geomorphology

Petroleum Geology

Physics for Life Sciences

Mineralogy

Silicate Mineralogy & Petrology

Professional Experience

Starbucks Coffee January 2015 – Present

Barista/ Shift Lead (AST) - Part time, 30 hours/week 170 East Exchange Street Akron, OH 44304 - 2015 - 2018 Supervisor: Jackie Poncar Phone: 330-***-**** Reference: Yes Barista – Part time, 15-20 hours/week

6748 Strip Ave NW, North Canton, OH 44720

Supervisor: Eric Edwards Phone: 330-***-**** Reference: Yes

.

Dictate barista positions, Run the floor, prepare and serve drinks in accordance with Starbucks standards, performed manager duties when closing, handled and counted money, actively being trained in manager duties.

Assigned Barista positions for the day and ensure the floor is operating smoothly.

Trained new employees on customer service, Starbucks Standards, Starbucks Customer Experience, Health and Safety rules, opening and closing tasks, and deep cleaning techniques.

Received training in manager duties including counting register drawers and safes, and maintaining and recording daily cleanliness forms.

Mediated difficult situations with customers and employees to maintain a friendly work environment.

Followed health and safety regulations.

Kept the floor stocked up to date with the current promotional season.

Balanced my schedule between the four different Starbucks locations on the University of Akron campus. Ohio Environmental Protection Agency – Northeast District Office May 2017 – September 2017 Harmful Algal Bloom Intern – full time - 40 hours/week 2110 East Aurora Road Twinsburg, OH 44087

Supervisor: Stivo Difranco Phone: 330-***-**** Reference: Yes Conduct sampling at water treatment plants when toxin levels exceed thresholds, Analyze qPCR screening results, analyze ELISA results, Coordinate with Public Water Systems and preform sampling, Properly using water sampling devices including: Vondorn, Secchi Disks, Data Sonde, and an integrated water column sampler. Certified by BoatUS in Boating Safety.

Conducted water sampling at water treatment plants in Northeastern Ohio when the HAB toxin thresholds have been exceeded.

Analyzed qualitative Polymerase Chain Reaction (qPCR) screening results, analyze Enzyme-Linked Immunosorbent Assay (ELISA) results.

Communicated with Public Water Systems to coordinate sampling dates and times.

Worked with other departments to assist in field work, including sanitary surveys, air quality sampling and surface water chemistry analysis.

Recorded and mapped houses and pipelines containing lead and copper, and created an Excel spreadsheet based on this data.

Enhanced writing abilities and professional verbal communication.

Properly used water sampling devices including: Vandorn, Secchi Discs, data sonde and integrated water column sampler.

Accurately recorded and organized field samples collected with corresponding Chain of Custody papers and sent these to the laboratory for evaluation.

Skills

Operating ArcGIS Software

Interpreting and communicating scientific studies to the general public

Using geological classification key, including

rocks and minerals from around the world

Excellent communication skills

Navigating using a map and compass

Navigating using a GPS unit

Interpreting satellite imagery and maps to have

accurate expectations of site/location

Certifications /Licenses

Boat US Boating Safety Training – June 2017

CPR/AED/First Aid certification – May 2013

Contact this candidate