Customer Service Guest

Rachel Rivers

240-***-**** ********@*********.***

Based in MD Poised Personable Service-Driven Objective

Energetic, stylish, and professional hospitality worker with experience in fast-paced, high-volume venues. Seeking a bottle service role where I can bring exceptional guest service, poise, and sales skills to a vibrant nightlife team. Experience

Topgolf – Oxon Hill, MD

Bayhost May 2023 – March 2024

· Delivered high-energy, guest-focused service in a lively entertainment venue

· Upsold menu items and drink packages to enhance guest experience and boost sales

· Maintained a polished appearance and professional demeanor

· Anticipated guest needs and created seamless, memorable experiences Starbucks – Pikesville, MD

Barista Aug. 2022 – Feb. 2023

· Crafted custom beverages and ensured high-quality service

· Multitasked during rush hours while maintaining accuracy and composure

· Delivered excellent customer service to boost guest satisfaction and loyalty HomeGoods (TJX) – Owings Mills, MD

Merchandise Associate Aug. 2021 – Dec. 2021

· Organized visual displays to elevate customer experience

· Supported POS operations and provided friendly guest assistance Old Navy – Oxon Hill, MD

Brand Ambassador Aug. 2020 – June 2021

· Drove sales through strategic merchandising and warm customer engagement

· Promoted store credit programs and fashion trends Skills

· Hospitality: Bottle service, upselling, table engagement, guest retention

· Professionalism: Poised, polished appearance, team-oriented, punctual

· Sales & Communication: High energy, persuasive, confident speaker

· Fast-Paced Environments: Multitasking, calm under pressure, quick learner Education

Stevenson University – Owings Mills, MD

B.S. in Fashion Design, Minor in Fashion Merchandising Expected May 2026 Additional Experience

Fashion Show Production – Stevenson University Spring 2025 (Upcoming)

· Backstage coordination, model management, and guest experience support

· Collaborated in high-pressure, live-event settings Model – Stevenson University Fashion Show May 2023

· Walked runway for student designers with poise and stage presence Fashion Apparel Design Club (FAD) Jan. 2024 – Present

· Engaged in creative projects and campus fashion initiatives

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