Project Management Business Analyst

Business consultant with *+ years’ experience helping businesses improve digital products, streamline operations, and align strategy with user needs. Skilled in UX, product thinking, project management, agile delivery, and cross-functional collaboration.

Business Requirements Gathering & Prioritization

Agile & Hybrid Project Management (Scrum, Kanban, Waterfall) Risk Assessment & Mitigation Strategies

Cross-functional Team Leadership

Analytical Reporting & KPI Dashboards

Data Strategy & Optimization

Process Improvement & Workflow Optimization

Tools: Jira, Confluence, MS Project, Salesforce, SQL, Figma Infosys - Senior Business Analyst - Richardson, Texas Documented business requirements, user stories, and technical specifications by collaborating with product owners and stakeholders during Agile grooming and refinement sessions. Partnered with cross-functional development and QA teams (20+ globally) across Agile and hybrid SDLC models to translate requirements into scalable solutions, ensuring 95% on-time project delivery. Analyzed gaps in healthcare-related business processes and proposed automation strategies, reducing compliance issues by 40% and improving workflow efficiency by 25%. Communicated ongoing project updates and risks to stakeholders, incorporating feedback to refine deliverables and increase satisfaction scores by 15%.

Freelance Business Consultant - Dallas, Texas

Advised small businesses on digital strategy, operations, and product improvements to support growth and customer retention.

Collaborated with stakeholders to identify pain points, gather requirements, and prioritize high-impact initiatives in a product backlog.

Improved product discoverability by refining website search and categorization features for a specialty tea retailer. Led website redesigns for clients including a tea company and local restaurant, raising customer satisfaction to 4.9/5. Facilitated design thinking workshops that generated actionable service ideas, boosting engagement by 20%. Nov 2023 - Present

Dec 2019 - Oct 2024

SUMMARY

817-***-**** · *****************@*****.*** · Dallas, TX · https://www.linkedin.com/in/yanakorna Yanakorn Amaratana

EXPERIENCE

CORE SKILLS

Bachelor of Science in Information Systems- University of Texas at Arlington UX/UI Designer Certification - DesignLab

Business Analysis for Digital Transformation - Trinity College Hartford EDUCATION & CERTIFICATIONS

Scrum Master Professional Certificate - Certiprof

Delivered technical support for a SaaS inventory management platform, troubleshooting user issues and guiding clients through software features.

Diagnosed software bugs, user errors, and system issues, escalating complex cases to development when necessary. Documented common issues and solutions to improve internal knowledge base and reduce resolution time. Alterity Inc. - Software Support Specialist- Arlington, Texas Jan 2019- Nov 2019 testing status sr security scalable results oriented relationship management prototype innovative innovation finance engineer documentation data communication skills collaborative business strategies application analytical testing test automation results oriented problem java ip information technology excel decision making computer science collaborative analytical written web troubleshooting time management test plan sprint planning sprint query quality assurance execution enterprise continuous improvement accounting acceptance criteria vision performance metrics mural metrics market http end to end communicate collaborative cloud ai unit test teamwork system integration problem solving decision making database compliance startup self starter sales pricing customer success aws Salesforce Admin Certification - LearnKartS

May 2019

Contact this candidate