Customer Service Diesel Technician
Resume:
Edgar Rodriguez
Rialto, CA *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Diesel Technician
Penske Truck Leasing-Carson, CA
October 2022 to August 2024
• Perform full inspection of truck.
• Perform full maintenance.
• Report any defects or broken parts to manager.
• Wash and stage truck.
Parts Clerk
Penske Truck Leasing-Carson, CA
March 2020 to August 2024
• Order and receive parts needed for units.
• Stock air, oil, and fuel filters.
• Manage inventory.
• Manage cores.
• Perform weekly cycle counts.
• Decrease inventory amount.
SUPERVISOR
ABM AVIATIONS
December 2017 to March 2019
• Response to questions and concerns about service, and escalate calls appropriately.
• Consistently customer satisfaction through expert resolution of conflicts, issues, and concerns.
• Identify all issues in team and provide continuous support to all members according to operating standards.
• Prepared necessary paperwork and administered all invoices on spreadsheet and maintain records of all documents.
• Oversee cash reconciliations.
• Manage ticket dispensing and redemptions.
INVENTORY LEAD
CarMax
January 2008 to September 2017
• Develop new associates.
• Direct team into daily tasks.
• Maintain communication with senior managers to further improve team goals.
• Observations and one on one coaching.
• Inventory, restock supplies.
• Customer service.
THIRD PERSON
MOTHER'S NUTRITIONAL CENTER
February 2005 to December 2007
• Assist manager in daily task.
• Greeted and helped customers with questions, problems and complains in person and via telephone.
• Demonstrated use and care of merchandise.
• Maintained records related to sales.
• Organized racks and shelves to maintain the visual appeal of the store. SALES REPRESENTATIVE
GAMESTOP
June 2003 to September 2003
• Answered questions regarding the store and its merchandise.
• Greeted customers and ascertained customer needs.
• Developed positive customer relationships through friendly greetings and excellent service.
• Verified that all customers received receipts for purchases.
• Stocked shelves and supplies and organized displays. Education
Online course in Additive Manufacturing
Pomona College
September 2024 to November 2024
Associate in Diesel Technology
UTI - Long Beach, CA
April 2019 to September 2021
High school diploma or GED
AMERICAN CAREER COLLEGE - Anaheim, CA
January 2015 to April 2015
GED
HUNTINGTON PARK HIGH SCHOOL - Huntington Park, CA
Skills
• Inventory Control
• Service writing
• Service technician experience
• Data entry
• English
• Customer service. (9 years)
• Customer service
• Vehicle maintenance
• RECEPTIONIST (9 years)
• Pricing
• Automotive service
• Bilingual
• Customer Care
• Customer Service
• Sales
• Mechanical knowledge
• Communication skills
• Oil change
• Supervising experience
• Microsoft Outlook
• Time management
• INVENTORY (9 years)
• Automotive diagnostics
• Shipping & receiving
• RETAIL SALES (9 years)
• Phone etiquette
• Problem solving (7 years)
• Organizational skills
• Warehouse management
Certifications and Licenses
Driver's License
CDL
Additional Information
SKILLS
• Exceptional customer service
• Shipment processing
• Inventory management
• Problem solving skills
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