Administrative Assistant Front Desk

Nancy vasquez, Administrative Assistant

cell: 512-***-**** email: *****@*******.***

**** ****** ***** ******, ***** 78729

Administrative Assistant with Bilingual (English and Spanish) offering 15+ years of experience assisting professionals with administrative responsibilities. I am a reliable individual committed to a job well done with a positive attitude.

SKILLS

MS Word, Outlook, typing 60 wpm, Teams, Zoom, Athena, Phreesia. Google Docs, SharePoint

PROFESSIONAL EXPERIENCE

Texas Oncology Austin, Texas – Patient Service Coordinator

05/2024 – 01/2025

Greeted patients to the front desk

Checked them into their appointment using Athena

Verified basic geographic information

Updated paperwork, insurance, and identification

Accepted copayments and informed patients of any balances

Ascension Medical Group Austin, Texas – Front Desk Customer Service

03/2023 - 05/2024

Scheduled patients using Athena and Phreesia programs

Verified patient insurance, collected co payments

Sent electronic chat messages as reminders for appointments

Called patients to schedule/reschedule appointments

Checked upcoming appointments for accuracy

Assisted patients with inquiries

Scanned patient records into their charts

Franklin Pierce University Austin, Texas Remote – Administrative Assistant

09/2022 – 03/2023

Assisted the Director with scheduling using Outlook prioritized as needed

Attended weekly team meetings drafted and distributed meeting notes

Prepared expense reports and submitted for approval

Austin Child Guidance Center Austin, Texas - Receptionist

08/2021 – 07/2022

Greeted and announced clients

Handled inquiries from the public

Screened and directed calls

Responsible for opening/closing the office building according to procedure

Opened scanned mail, recorded donation checks using Excel

Handled office maintenance.

Modivcare - Austin, Texas - Customer Service Call Center

07/2020 - 08/2021

●Answered in-bound calls for a transportation call center

●Assisted clients with inquiries regarding transportation

●Handled trouble shooting for issues with transportation

Trileaf - Austin, Texas – Administrative Assistant

03/2020 – 05/2020

Entered data for engineering projects

Opened, distributed and scanned mail

Ordered office/kitchen supplies

Associa - Austin, Texas Front Desk Reception

09/2019 - 03/2020

●Provided customer service to residents and visitors

●Confirmed visitors using in-house systems, attended emergencies

Girling Health Care - Austin, Texas - Receptionist

04/2016 – 09/2019

●Assisted walk in applicants

●Operated switchboard and connected callers

●Announced urgent calls using Paging System

●Updated directory to optimize the efficient routing of calls

Bismarck, North Dakota Police Department - Office Assistant Front Desk

11/2014 – 04/2015

●Updated officer shift schedules

●Dictation from police officers using internal recording

●Issued pet licenses and processed payments

●Retrieved accident and criminal reports as requested by the public

●Confirmed warrants using in-house system

●Collected and recorded jail bond payments and issued receipts

●Assisted the public whenever they came to the police station

●Counted petty cash box at the beginning of my shift

TEMPORARY ASSIGNMENTS – New York, NY

Tuttle Personnel Agency Legal Secretary –

01/2013-12/ 2013

Columbia University – General Counsel’s Office

Assisted General Counsel with scheduling using Outlook

Screening calls

Distributing mail, sending out correspondence

EDUCATION - Associates Degree in Business

City University of New York, NY

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