Support Engineer Azure Devops
Resume:
Lillian Claro
Brooklyn, NY 11209
*********@***.***
https://www.linkedin.com/in/lillyclaro921/
Production Support Engineer
Summary of Qualifications
Technical Proficiency: Expertise in system administration, middleware support, and programming languages including SQL, Oracle PLSQL, Python, and Java, with hands-on experience in Kafka, Zookeeper, RabbitMQ, and cloud platforms like Azure and GCP.
System Monitoring & Automation: Skilled in leveraging monitoring tools such as AppDynamics, Splunk, Grafana, and automation tools like Ansible and Azure DevOps to ensure system reliability and performance.
Cloud and Infrastructure Management: Proven experience in Red Hat Linux, Solaris, and Windows environments, cloud migrations, and infrastructure upgrades, including DNS, SSL certificates, and F5 load balancers.
Problem Solving & Leadership: Adept at resolving complex system and application issues, optimizing processes, and being proactive, including cloud migrations and database reporting system transformations.
Technology Skills
Programming Languages: SQL, Oracle PLSQL, Perl, Visual Basic, C++ and Java debugging, Bash, Python, Korn Shell (ksh)
Monitoring Systems: Tibco HAWK, CA Introscope Wily, AppDynamics, Splunk, Grafana, ITRS
Automation tools: Azure DevOps, Ansible, GIT
Operating Systems: RHEL Linux, Solaris, Windows Server
Middleware and Messaging Systems: BEA Weblogic, JBoss, Tomcat, Apache Web server, Tibco BPM, iProcess, EMS, RabbitMQ, Kafka, Zookeeper administration
Cloud Platforms: Google Cloud Platform (GCP), App Engine, Adobe Cloud, Azure
Database and ETL: Sybase, SQL Server, Oracle Database PLSQL optimization and complex queries, ETL processes
Application and System Support: ServiceNow, Jira
Networking and Security: Network troubleshooting, DNS, SSL certificate management, F5 Load Balancers
Certifications
AZ-900 Microsoft Azure Cloud Fundamentals
DP-900 Microsoft Azure Data Fundamentals
Google Cloud Digital Leader
LinkedIn Data Engineering Certification
AWS Cloud Practitioner Badge
Work Experience
Lead Operations Systems Engineer
Wells Fargo (Contractor) New York, NY April 2023 – July 2024 Hybrid
Supported the development of automation frameworks to optimize production environments and reduce manual toil while ensuring the reliability and performance of critical systems. Provided technical expertise in system and application infrastructure, managing routine initiatives and resolving issues with accuracy and efficiency.
Onboarded newly supported applications to Splunk, AppDynamics, ITRS, and other monitoring tools, maintained, and ensured the reliable operation of Linux and Windows OS, middleware, and applications on both on-premises and Azure Cloud platforms.
Troubleshoot application and infrastructure by doing analysis using Oracle PLSQL and SQL Server queries and managed Autosys jobs for ETL processes(Informatica), patch deployments, and service outage response.
Handled provisioning and deprovisioning of accounts and system roles, coordinating with L1 teams to improve support tools like playbooks and troubleshooting procedures.
Managed incident and problem resolution using ServiceNow and Jira while performing Disaster Recovery testing, migrations, and system upgrades. Updated documentation to include issues handed off to Level 1.
Red Hat system migration from RHEL 7 to RHEL 8 on production and lower environments. Weekly Informatica application release upgrades to production, uat, dev and SIT environments
Infrastructure maintenance and capacity management
VP - Senior Application Support Specialist
Bank of New York Mellon Jersey City, NJ March 2019 – April 2023 Remote
Provided comprehensive system administration, technical support, and user training to ensure the reliability and performance of critical systems and applications. Delivered expertise in managing Kafka messaging systems and supporting cloud-based environments.
Administered and supported Kafka messaging systems on Java/RHEL Linux, including creating and troubleshooting topics, partitions, producers, and configurations.
Resolved incidents and managed change requests in Jira and ServiceNow while onboarding new applications using Permit to Operate controls.
Conducted system upgrades, patch verifications, and daily health checks using shell scripts and tools like Ansible, Grafana, Splunk, and AppDynamics, analyzing and troubleshooting RESTful web API calls, server issues as needed
Supported Dynamics CRM on Azure DevOps and applications on GCP AppEngine, performing migrations and providing technical guidance to users.
Applications Support Analyst/System Administrator
Altice USA (formerly Cablevision Systems) Bethpage, NY June 2016 – September 2018 On-site
Provided end-to-end systems support across Voice, Data, and Application Services departments, ensuring seamless operation of front-end, middle-tier, and backend services in Linux/Solaris environments. Successfully led critical migration and upgrade projects to enhance system performance and reliability.
Led the Solaris-to-Linux migration of database reporting servers, upgrading and testing Korn shell scripts to ensure compatibility and functionality post-migration.
Technical Lead for the Optimum.com website project which included project management, implemented vpn networking, infrastructure, DNS Name and SSL management, F5 load balancer configuration, software, and database release deployments(upgrades), front-to-back server administration, code deployments and architecture, migration to Adobe Cloud. Project management and beating deadlines earned me a company leadership and collaboration award.
Applications Support Analyst/System Administrator
Cablevision Systems Bethpage, NY July 2008 – June 2016 On-site
Provided advanced Level 2 support for production, development, and UAT environments, ensuring seamless deployment and reliable operations. Delivered expertise in system administration, middleware support, data analysis, and issue troubleshooting, contributing to operational efficiency,financial recovery efforts and finding root cause analysis.
Designed distributed cluster architectures for Kafka, Zookeeper, RabbitMQ, Tibco messaging systems, system administration and support for AppDynamics and Splunk monitoring tools.
Discovered over $100,000 in uncollected funds through Oracle PLSQL data analysis and created optimized queries to address application defects.
Administered and supported BEA WebLogic, JBoss, Tomcat, Tibco BPM applications and managed database connections from Amdocs CRM and ERP applications to Oracle database.
Migrated Solaris to RHEL Linux OS, resolving script incompatibility and improving performance, while documenting processes and training teams on new applications.
Systems Analyst, Application Support
Goldman Sachs New York, NY October 2006 – June 2008 On-site
Managed research application deployments and system operations, ensuring stability and performance in Linux environments. Provided Level 2 support for business-critical applications while streamlining processes and improving team efficiency.
Planned and coordinated the installation of Citrix NetScaler for production and QA environments, contributing to fast failover procedures and system reliability.
Wrote Perl scripts to create support tools, updated SQL scripts and stored procedures to meet evolving business requirements and, resolved Java application issues in Unix and database workflows.
Maintained UAT, Dev and production environments on JBoss middleware, supporting Sybase databases and providing follow the sun on-call support for Linux servers.
Education
Bachelor’s in Science Software Development Specialization in Big Data & Analytics expected graduation 12/2026
Devry University
Certificate Data Science Training Master’s Program expected graduation 12/2025
Edureka
Certificate Google Data Analytics expected end date 05/2025
Coursera
Trade School Diploma Computer Programming 1998 – 2000
Chubb Institute of Technology New York, NY
Certificate Goldman Sachs Software C++/Unix/SQL Bootcamp 08/2000-11/2000
Chubb Institute of Technology New York, NY
Associates in Applied Science Business Administration and Accounting 1995 - 1998
La Guardia Community College LIC, NY
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