Technical Writer

ANGELA M. STAGG

832-***-**** • ******@*****.*** • https://www.linkedin.com/in/angela-stagg • Houston, TX and remote SUMMARY

I help users with concise, accurate content that is relevant to the outcomes they want to achieve. As an experienced information developer, I make peoples' jobs easier by giving them the exact information they need to get their job done. My goal is for users to not need to leave the product interface to complete tasks, but to find the necessary information right where they are working. If a more complex task requires more information than can fit on the screen, I want to leave the user feeling relieved that they consulted additional information, not frustrated.

CORE COMPETENCIES

Collaborate with product management, development, quality assurance, and technical support to provide user-friendly content

Enhance user satisfaction by ensuring essential information is accessible within product interfaces

User-focused problem solving

TECHNICAL SKILLS

MadCap Flare and Adobe FrameMaker

HTML and XML

Gitlab and Perforce

Jira and ValueEdge (formerly Octane)

Confluence

Agile product development methodology

PROFESSIONAL EXPERIENCE

Lead Information Developer/Senior Information Developer/ Information Developer Jan 2009 - Apr 2025

OpenText (formerly Micro Focus and NetIQ) Houston, Texas and remote

Led the creation of technical content across three writers and four products

Produced targeted documentation suite for enterprise cybersecurity products in SaaS and non-SaaS environments

Improved user interface design through usability reviews and conducting in-house usability studies

Improved the user experience by coaching development teams on framing and solving product issues from a user-centered perspective

Maintained virtual environments for installing, configuring, and using the products ANGELA M. STAGG

832-***-**** • ******@*****.*** • https://www.linkedin.com/in/angela-stagg • Houston, TX and remote PROFESSIONAL EXPERIENCE (continued)

Information Developer Nov 2000 - Dec 2008

BMC Software Houston, Texas and remote

Produced documentation suite for transaction management products

Decreased technical support calls by writing and publishing advisories to alert users to issues between scheduled product releases

Created models to standardize information presentation across multiple writing teams

EDUCATION

TEXAS A&M UNIVERSITY - College Station, Texas

Bachelor of Arts, Journalism

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