Customer Service Administrative Assistant

Amritpal Kaur, Manufacturing Trainee

Abbotsford, Canada, 604-***-****, *********@*****.***

SUMMARY Motivated Manufacturing Business Process Trainee with relevant experience in telecommunications and team supervision. Proficient in technical diagnostics and project management, leveraging practical skills in Microsoft Project and cross-cultural collaboration. Successfully resolved customer issues while leading diverse teams, enhancing operational efficiency and customer satisfaction. Eager to contribute innovative solutions and a strong work ethic to streamline manufacturing processes and optimize productivity in a dynamic workplace.

WORK EXPERIENCE

08/2019 – Present Telecommunication Technician, Orbit Installations Surrey, Canada Installed and tested equipment, including internet modems, TV, and home phones.

Diagnosed and resolved technical issues related to TV, high-speed internet, and phone services.

Installed, arranged, removed, and maintained all equipment, wiring, and associated hardware.

Executed tests on installed systems to identify transmission faults. Repaired or replaced defective and damaged wiring and associated equipment.

Compiled test reports and diligently maintained service records. Configured operating systems and installed software for internet access. Diagnosed and pinpointed equipment faults to adjust, replace, or repair telecommunications devices.

01/2017 – 04/2019 Shift Supervisor, Tim Hortons Greater Sudbury, Canada Provided exceptional customer service by actively listening to customer feedback and resolving complaints with a problem-solving approach. Supervised team members by assigning duties, monitoring performance, and motivating them to work collaboratively.

Managed cash handling by changing tills and preparing shift-end reports, void reports, and refund receipts.

01/2018 – 03/2018 Marketing Assistant (Intern), Kingsoft Canada Greater Sudbury, Canada Completed an eight-week marketing internship following two semesters of international business studies.

Participated in extensive market research initiatives alongside the business development team.

Utilized innovative marketing techniques to enhance the company's social media presence.

Delivered a comprehensive report and presentation to the Program Coordinator, detailing lessons learned and their significance for future objectives.

EDUCATION

01/2017 – 04/2018 Cambrian College of Applied Arts and Technology Post-Graduate Diploma, International Business

and Project Management

Greater Sudbury, Canada

Gained hands-on expertise in Microsoft Project software for planning schedules, costs, and human resources. Evaluated project risks, scope, and quality. Developed abilities to engage actively in team environments, leading initiatives while fostering safety, respect, motivation, and support among team members. Enhanced negotiation and collaboration skills with partners across diverse cultural backgrounds. Experienced in devising and implementing strategies for global expansion.

04/2012 – 05/2015 B.B.K College for Women

Bachelors of Business Administration (BBA)

Punjab, India

Developed critical-thinking, problem-solving, and decision-making capabilities. Enhanced skills in navigating challenges in international trade and cross-cultural communication. Acquired knowledge of fundamental business pillars covering areas such as management, finance, marketing, human resources, and operations.

SKILLS Telecommunications Equipment

Installation

Troubleshooting

Customer Service Market Research

Microsoft Project Adaptability

Teamwork Problem-Solving

Communication Reliability

LANGUAGES English (Fluent) Punjabi (Fluent)

Hindi (Fluent)

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