Customer Service Team Leader
Resume:
Marquita Clark
Security Professional
Contact
Washington, DC 20032
**********@*****.***
Profile
Highly experienced, instinctive, and dedicated Security Professional with proven abilities as a team leader and problem solver committed to professional excellence and client satisfaction looking for new opportunities for growth. Certifications
DC Security License
DC Driver’s License
Skills
CCTV Monitoring
Metal Detector (Wand)
Typing Speed 40 WPM
Microsoft Office
Email Correspondence
Excellent Customer Service
Excellent Written and Verbal
Communication Skills
Education
Ongoing Training
Allied Universal EDGE
Graduated 2006
Keystone Job Corp.
Graduated 2003
Fairmont Heights High
School
Experience
2006 — Present (14 years)
Security Professional • Allied Universal • Washington, DC
Monitor door access and after-hours badging.
Monitor CCTV’s and intercom system while maintaining constant surveillance.
Handle all document management for my assigned
post/shift.
Monitor fire alarm panel and assist local fire department on arrival during active alarms.
Complete detailed daily activity reports and factual incident reports.
Conduct interior and exterior patrols of client’s buildings, parking lots, rooftops and grounds to ensure all doors are secure.
Greet, identify and check in all authorized guests, contractors and visitors.
Notify account manager and property management team of any nearby incidents that may affect daily operations.
Provide appropriate assistance as needed and promoted good public relations though courteous and professional contact with client and their guests/visitors.
Report all safety, security and law violations.
Answer all phone calls, emails and respond to radio transmissions.
Handle all non-emergency incidents after hours and document all actions taken.
Served as Site Supervisor for 7 years until client sold building and did not renew security contract with AU.
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