Customer Service Data Entry
Resume:
**/**** - **/**** ******** Service Agent, Customer Service Representatives
Bana Box Inc, Fort Worth, TX
Serve as the primary point of contact and addressing inquiries for all customer accounts . Regarding due dates, shipments and follow ups on delayed material Ensure all orders are processed in a timely manner to meet all delivery dates and deadlines Data entry, ensuring all data is entered accurately into our system EnCore Familiar with order data entry Strong communication skills 07/2023 - 10/2024 customer support
Lineage Logistics, Fort Worth, TX
Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner. KEY DUTIES AND RESPONSIBILITIES • Invoice and verify accounts accurately and in a timely manner • Verify inbound receipts for accuracy • Develop and maintain customer relationships in a professional manner • Generate customer reports per customer request • Coordinate availability of product and schedule for daily shifts with warehouse team • Coordinate with Operations on special client requests; expediting when necessary • Serve as first point of contact to resolve customer issues • Maintain and file documentation in organized and comprehensive way ADDITIONAL DUTIES AND RESPONSIBILITIES • Partner with Inventory and Operations to research inventory discrepancies and misplacements. • Excellent verbal and written communication skills; English may be required • Excellent organizational skills, including ability to multi-task and prioritize workload • Proficient computer skills, including Microsoft Office Suite
02/2023 - 05/2023 Load planner
Lg Logistics, Fort Worth, TX
Maintained customers submissions request of quantity of product scheduled weekly and daily deliveries
contacted customer to scheduled weekly deliveries
Updated system
stayed in contact with customer and operations daily for updates and changes covered other peers daily functions if out of office daily reports
03/2020 - 02/2023 Scheduler, Production, Planning, and Expediting Clerks Americold logistics, Fort Worth, TX
Maintained customer account by daily and weekly inbound and out deliveries answered all incoming emails from carriers and customer requesting updates and reschedule
provide customer daily reports of weekly and daily inbound and outbound deliveries with product
communicated with office manager along with operations on daily updates of status of the warehouse
assisted with scanning all required documents
02/2019 - 03/2020 Administration Clerk, Office Clerks, General Norco Brokerage Ltd, Fort Worth, TX
Assisted the dispatch team with scheduling and entering in the SAP system for NATALIE HERNANDEZ
Fort Worth, TX
Phone: 817-***-****
Email: ********@*******.***
Employment History
weekly and daily deliveries
entered Bill of ladings do all drivers would receive accurate pay of job completion 02/2018 - 06/2018 Citations/Client Services
Mercedes Benz Financial Services /KYYBA, FORT WORTH, TX Verified active leased vehicles to pay a toll or a citation that was obtained by customer during the time frame of the lease of contract. Paid the parking citations also obtained by customer at the time of the lease of the vehicle . 11/2015 - 12/2017 CSR
Nautilus Hyosung USA, IRVING, TX
§ Customer Care Associate responsible client issue resolution regarding product warranty, replacement and repair within defined service levels § Backup and interim team lead responsible for associate and operational team management § Process change management § Product Warranty liaison that facilitates internal weekly and ad-hoc management reporting § Invoice and shipping reconciliation ensuring strong attention to detail to maintain documentation accuracy 03/2015 - 04/2017 Customer Care Specialist, Customer Service Representatives North Texas Tollway Authority, Fort Worth, TX
Assisted customers with their account, advising to maintain an account, serviced customers Face to face and over inbound and outbound calls assisted my peers with training
maintinaed an accurate balance in my register upon opening and closing of the day stayed accurate on my KPI
03/2009 - 09/2010 COLLECTIONS
AT&T Uverse, FORT WORTH, TX
Arranged for debt repayment or establish repayment schedules, based on customers' financial situations. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment. Persuade customers to pay amounts due on credit accounts, damage claims, or non payable checks, or to return merchandise. Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts. Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
business managment
High School Diploma
New Heights, Fort Worth, TX
Anita Byrd, Manager at NTTA / retired
NTTA
**********@*****.***
Cristine Montalvo, Manager
Lg logistics
********.********@********.***
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