Program Manager Project

David Carl Thatcher Jr.

**** *** ******* ***** ****** City, FL 32763 Phone 770-***-**** Email: ***********@*****.***

Summary

A multifaceted, dynamic, technology professional implementing and managing enterprise software solutions. A proven project manager and advisor to both the executive and operational levels. Successful management of $500K to $10M + projects from sales to production support turnover. Proven leader in building and working within domestic and international teams.

HIGHLIGHTS OF QUALIFICATIONS

Proficient in Project Management methodologies including IBM SDLC, ADP AIM, Waterfall, Kanban, and Agile,

Proven leader in authorization and authentication platform upgrades to Oracle Identity Manager OIM 12c, 11gR2, and Oracle Access manger OAM 12c, 11gR2, 11gR1 and 10G, CyberArk

Proven track record as Integration lead with Service Now, Workday and Oracle Fusion

Excellent Analytical and problem-solving abilities, excels at working under pressure to meet goals

PROFESSIONAL EXPERIENCE

June 2019 – May 2025 Cox Enterprises Atlanta, GA

Lead Technical Program Manager/Product Manager

Project managed the implementation and Product Manager of the AI Factory in partnership with Microsoft at COX. We established a production-ready AI environment at CEI. This environment enables CEI to onboard new AI solutions through the CEI AI Factory. Generative Ai and helping Microsoft further enhance Microsoft Co-Pilot was at the core of this solution.

Led integrations and support flows using Visio to design clear process diagrams and PowerPoint to effectively communicate plans and processes to Stakeholders.

Project managed implementing a multi-cloud strategy that outlines the expected impact on scalability, cost, technical debt, and speed. Considerations included both on-premises, public cloud, and hybrid cloud options.

Conducted cybersecurity assessments of new products for CEI and cross-divisional efforts.

Led the CMMC, endpoint management, endpoint protection and CyberArk projects

Worked on projects to harden Compliance with NIST standards

Project Managed the annual Cybersecurity Threat Detection Assessment (CTDA) at CEI, which involved running a series of emulated attacks against a sample of CEI’s systems using the AttackIQ platform.

Project Managed HOT/Warm Disaster Recovery exercises in 2022, establishing a blueprint for a Hot/Hot disaster recovery.

In Cox’s transition to an Agile SOD, I addressed challenges in the hybrid model, pinpointing blockers and tech gaps that delayed data engineering. Contributed to refining architecture frameworks and pipeline buildouts. This accelerated customer value in 2024 and set the team up for success in 2025.

Lead Program Manager for Information Security, Privileged Account and Identity Management

The “NEXT” Workday workstream lead for all divisions for Mobile and Identity & Access integrations.

Project Managing the stand up of the Cox Enterprises Application Security Center of Excellence.

Responsible for Identity and Access Management projects for Cox Enterprises

Led the Oracle OAM 12c upgrade deployed on 6/2020 that provides security and access management for CEI shared services to all divisions.

Led the Oracle OIM 111gR2PS3 and 12c upgrades provisioning for CEI shared services to all divisions.

Project managed and oversaw the SSO and identity services for the AJC/OHIO acquisition back into Cox Enterprises.

Project managed integrations with Service Now and Oracle

December 2014 – May 2019 Pyramid Consulting Atlanta, GA

Senior Program Manager and Product Owner Identity Management

Responsible for Identity and Access Management projects for Cox Enterprises

Took over the Oracle OIM 11gR2 upgrade that was red and forecasted to be 505K over budget, and brought it in Green, on time, and only 88K over.

Oversaw and lead the upgrade to OIM 11gR2Ps2 off of Microsoft ILM

The OIM Projects managed handled the provisioning and de-provisioning for Cox employees, retirees and contractors

Worked with the product manager to build long range plans for the future of Cox Attestation

Project managed SSO services implementations both idp and sp initiated to Jive, Oracle EBS, Web center, Service Now, and OBIEE 11g

Led the development of the integration between Oracle EBS R12 and OIM for divisions CCI, CEI and CMG.

Managed the building of three contractor birth points into the Cox ecosystem to manage and secure the contractors identities at Cox Communications, and scalable to the other divisions in the enterprise,

Led a last-minute joint CCI and CEI Contractor Solution design, build, and delivery to the Triumph Oracle EBS project.

Built the requirements and design for the Avaya and Cisco Call manger integration with Oracle Identity Manager

September 2012 – December 2014 FLEETCOR Norcross, GA

Senior Program Manager

Senior Program and Product Manager for FleetCor’s North America Fuels operations providing services ranging from transaction processing to full program management for customers Chevron, BP and Shell on MasterCard’s and Private labels.

Responsible for Identity and Access Management projects for Third Party vendors and remote associates

Project managed products and services implementations including fleet cards, food cards, corporate lodging discount cards and other specialized payment services for businesses throughout the world

Led the building of new platforms, programs that were both adaptable and scalable, allowing us to fulfill the requirements of a broad range of partners from major oil companies to small petroleum marketers.

Led Development of Mobile Fuel applications for Android and IOS

Managed major conversion from Canadian energy Giant Husky to FleetCor

Led the Financial Systems upgrade to Great Plains Dynamics 2010

Project Manager for the SalesForce Service Cloud and SalesForce Identity implementation that will service 500,000 commercial accounts with millions of cardholders across the United States, Canada, Mexico, Europe, Africa and Asia.

September 2010 – September 2012 Capricorn Systems and Macy’s Systems and Technology Johns Creek, GA

Program Manager / Project Manager

Program Manager for Macys’ PeopleSoft HRMS V9 development efforts that involved 19 full SDLC implementations

Project managed and led the Implementation and final Development effort integrating Work Strategy eComp+ with PeopleSoft HRMS V9.

Project Manager for the Macy’s development of a Unified Time Off policy for 185,000 employees

Project Manager for the Oracle OBIEE 10G to 11G Upgrade

Managed the Macy’s development team to a systematic approach to track Leave management and associate disability

Project Manager for the CCH TeamMate 9.1 upgrade for the Macy’s internal audit team.

Led the Macys System and Technology PMO through competent and professional services including guidance, coaching, and counseling.

Took over projects that were in a red status and quickly adapted and responded to the changing needs of the business, and executive management with a flexible approach that achieved successful results.

Scoped new program/projects and worked collaboratively within the MST organization to produce forecasts, resource plans, budgets, and management reporting.

September 1999 – June 2010 ADP/ProBusiness Pleasanton, CA

Project Manager

Project Managed and led both the Implementation and final Development effort integrating a ProBusiness Payroll backend with Enterprise HR version 5 front end application. (called HEWI)

Was responsible for a Team of 15 direct technical reports and placing them in the best tasks to ensure the success of the project.

Project Manager for the West National Account region and liaison with the shared services arm of ADP.

Developed and published detailed project plans that guaranteed on time delivery of Enterprise EV5

Performed detailed performance reviews of associates

Led and facilitated ADP Security Management for clients

Resource Manager

Resource Manager for the WNSC mergers and acquisition team with 12 direct reports

Led and developed the Implementation methodology for Federated single sign on for Pro payroll self-services

Responsible for SQL Server DBA functions, database creation, modifications to the customers’ needs.

Technical SME around Web services concerning database, firewalls, authentication, and browser security

EARLIER RELEVANT EXPERIENCE

Clarus Corporation / SQL Financials Atlanta, GA

Technical Consultant

Provided onsite upgrade assistance to customers going from 16 to 32-bit application

Trained Clients on financial product line

Analyzed performance of product and modified stored procedures and indexes as necessary

Ran logs, executed showplans and ran SQL Queries to analyze, solve, and improve processes

GEAC Atlanta, GA

Support Analyst

Participated in escalations of client issues for financial products

Provided technical support for multi-national client server customers

Performed tests to identify application and environmental issues for customers

Developed workaround solutions for customers for various financial packages

Lead support representative for Ledger, and Allocation

EDUCATION

Cornell University

Master in Supervisory Skills Ithaca, NY

Management Essentials Certificate

Villanova University

Six Sigma Green Belt Villanova. PA

Master’s in project management for IS/IT Professionals

Project Management for IS/IT Professionals Certificate

Mastering Project Management

Mercer University Atlanta, GA

· MBA- Accounting: International Business

Valdosta State University Valdosta, GA

BBA – Accounting and Finance

University of Tennessee Knoxville, TN

CERTIFICATIONS

Scrum Alliance

Certified ScrumMaster (CSM)

Ai for Scrum Masters

PMI Institute

Project Management Professional (PMP) certification

Kanban University

Kanban System Design (KSD)

American Payroll Association

Certified Payroll Professional (CPP)) certification 2005

George Washington University

Risk Management 2009

SOFTWARE TOOLS

Visio, Workday, Microsoft Project, Actuate, ADP Enterprise HR and Payroll, PeopleSoft, CCH TeamMate, ADP PayForce, ADP Manager and Employee Self Service, ProBusiness Payroll, ProBusiness Web-based Employee Self Services, Clarus, SQL Financials, Smartstream Financials, Acc-Pac Plus, Peachtree, RSA security, MS-SQL Server, Sybase, Oracle, html, Federated Single Sign On (SSO) Liberty Alliance, SAML, Oracle OBIEE 10G, SalesForce Service cloud, SalesForce identity, PCI Compliance, ADFS

ACHIEVEMENTS

Led Ai Factory establishment at Cox Enterprises

Project Manager for the Macy’s development of a Unified Time Off policy for 185,000 employees

Project managed and developed the methodology to integrate ADP Enterprise HR with a Probusiness Payroll backend, the first non-mainframe total enterprise solution for ADP

Developed the Implementation methodology for Federated single sign on for Pro payroll self-services

2x Pleasanton NSC Sales Team Top partner

ADP National Account Services – FY07 Q2 Service Achievement

ProBusiness – Professional Services Super Nova Award

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