Data Entry Live Chat

TARA STONE

Paris, TN ***** *****.****@***.*** 731-***-****

PROFESSIONAL SUMMARY

Empathetic and solutions-focused Remote Customer Support Specialist with over 15 years of experience in live chat, phone, and email-based support. Skilled in B2B communication, CRM tools, data entry, and troubleshooting. Known for resolving customer issues on the first contact, streamlining workflows, and reducing workload for executives. Passionate about delivering efficient, compassionate, and high-quality service in fast-paced environments.

CORE SKILLS

Live Chat Support Remote Customer Service CRM Systems Email & Phone Communication Conflict Resolution Data Entry Calendar Management Zoom & Google Meet Multitasking Technical Troubleshooting Microsoft Office Google Workspace PROFESSIONAL EXPERIENCE

Remote Executive Assistant

Achieve Tax Services - Paris, TN Aug 2024 - Mar 2025

- Handled all client communication via phone, email, and live chat

- Prioritized urgent messages, scheduled meetings, and transcribed notes

- Maintained strict confidentiality while reducing executive workload by 50% Remote Customer Support Specialist

Asher LLC - Paris, TN Apr 2021 - Dec 2024

- Provided support via live chat, email, and calls with 100% first-contact resolution

- Entered customer data and case notes using CRM software

- De-escalated issues professionally and ensured high customer satisfaction Search Engine Evaluator (Remote)

Telus Digital Feb 2024 - May 2024

- Assessed web results for accuracy, tone, and content safety

- Ensured results met specific criteria for quality and user relevance Retail Sales & Tech Support Associate

Premium Wireless - Paris, TN Oct 2021 - Aug 2022

- Delivered live product demos, performed device troubleshooting

- Boosted store traffic by 11% within 60 days

- Managed inventory and promoted phone plans & devices Remote Customer Care Agent

Agero Roadside Assistance - Paris, TN Sep 2020 - Apr 2021

- Delivered support for lockouts, insurance issues, and 911 dispatch

- Reduced wait times and maintained customer satisfaction during emergencies Remote Appointment Coordinator

Hoskins Home Detail - McKenzie, TN Sep 2017 - Mar 2020

- Scheduled appointments and managed client records through CRM

- Conducted follow-ups and handled service inquiries via live chat and email

- Improved scheduling accuracy and client communication flow Customer Service Representative / Sales Promoter

WASH-N-GO - Canton, IL Apr 2011 - May 2013

- Promoted membership specials and increased long-term clients by 14%

- Resolved billing issues, handled customer calls, and improved satisfaction rates Owner / Operator

Profits Ice Supply - Marion, AR 1993 - 1999

- Scaled business from 12 to 387 accounts through strong sales and service

- Managed dispatch, contracts, budgets, and team hiring

- Maintained zero safety incidents over 6 years of commercial driving Telephone Sales Agent

W.H.O - Canton, IL May 1990 - Jun 1992

- Made 180-200 outbound calls daily, generating insurance leads

- Maintained call flow efficiency and adhered to strict call scripting EDUCATION

BBA in Business Management (In Progress)

Purdue Global - Remote Feb 2025 - Expected Jun 2027 TECHNICAL SKILLS & TOOLS

CRM Tools (Zendesk, Salesforce) Google Suite Microsoft Office DocuSign Adobe Acrobat iOS & MacOS Zoom Microsoft Teams Typing: 60+ WPM

KEYWORDS FOR ATS

Remote Support, Live Chat Support, Customer Service, Conflict Resolution, CRM, Call Center, Administrative Support, Data Entry, Email Handling, Scheduling, Remote Assistant, B2B Communication, Inbound Calls, Outbound Calls, Microsoft Office, Google Workspace, Virtual Assistant

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