Instructional Designer / L&D Leader

BRIAN HARKINS

L&D Leader Instructional Designer Leadership Coach Facilitator

***********@*******.*** 972-***-**** www.linkedin.com/in/brianharkins/ Topgolf Dallas, TX

Director of Training 2019-2025

• Designed the learning strategy for a multi-role, complex business model, encompassing technical training, soft skills, and leadership development

• Managed team of six instructional designers whose output included state-of- the-art online, instructor-led, and blended learning

• Served home office, field operations, and sales teams

• Selected vendors and managed vendor relationships

• Personally designed all large-scale, companywide culture, leadership, and customer experience training initiatives

Director of International Training & Culture 2016-2019

• Implemented and designed flexible curriculum for international franchise partners based on Topgolf's existing domestic program (designed in previous role)

• Educated partners on Topgolf's IP and company culture, allowing for technology, operations, language, and cultural differences

• Managed venue opening training team

Training & Organizational Development Manager 2013-2016

• Created first scaleable training curriculum during a high-growth period

• Designed performance management, corrective action, and associate engagement programs

• Helped implement new HRIS

• Managed venue opening training team

Fossil Inc. Richardson, TX

Senior Training Specialist 2007 - 2013

• Oversaw development and implementation of training curriculums for three brands, seven store concepts, and three global regions (The Americas, EMEA, and Asia)

• Responsibilities included operations, selling skills, product information, HR, and technology training programs

Operations Manager 2003 - 2007

• Developed, implemented, and managed standard operating procedures for new apparel concept

• Guided reporting processes, HR policies, and sales behaviors

• Lead new store openings team

Visual Merchandiser 2001 - 2003

• Created visual merchandising plans for Fossil's full-priced watch/leathers and apparel collections

• Designed documentation for stores to communicate placement and styling of merchandise and marketing

The Body Shop Burlingame, CA

Visual Merchandiser 2000 – 2001

• Created visual merchandising plans and ensured minimum stock levels met sales plans

• Developed in-store marketing fixtures and collateral About Me

I’m a lifelong learner

I am a Servant Leader

I’m dangerous with a white board

I love dogs

I believe in the Oxford comma

I think learning should be fun

Expertise

Executive Coaching

Leadership Programs

Instructional Design

Change Management

Technical Writing/SOPs

Curriculum Management

LMS Administration

Compliance Training

Succession Planning

Learning & Org Metrics

Engagement Programs

VIL and Live Facilitation

Certifications

ATD Instructional Design Certificate

ADT Human Performance

improvement Certificate

Gallup/CliftonStrengths Certificate

Technology

Adobe Suite

Microsoft Office Suite

Apple iOS Office Suite

Articulate Suite

Vyond

Camtasia

Portfolio

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