Program Manager Scrum Master

Vimala Moota

510-***-**** ***************@*****.*** Plano, TX linkedin.com/in/vimalamoota

SUMMARY

Dedicated and results-driven Technical Program Manager with 10+ years of experience leading complex large- scale technology projects. Expert in Agile Methodologies, cross-functional project planning, and execution. Proven track record of delivering high-impact solutions on time and within budget. Passionate about driving innovation and aligning technical execution with business strategy to achieve measurable results. EXPERIENCE

Expedia Group Apr 2014 - May 2025

Principal Technical Program Manager, Generative AI (Jul 2024 - May 2025)

• Delivered Expedia Group’s GenAI Platform:

1. Powered 128M+ LLM requests across 79+ apps, cutting delivery friction by 30% and accelerating AI- driven innovation.

2. Reduced content production time and observability by 40%, expanded marketing campaign reach, and enabled new customer engagement use cases.

3. Launched Romie (beta) an AI-powered conversational experience leveraging GenAI models replacing legacy chatbot experience led to improved lodging conversion rate by +0.48bps. 4. Designed and launched a company-wide GenAI Upskilling Program, training 2500+ ML engineers, data scientists, and analysts which boosted adoption and time-to-market.

• Managed the development and launch of a GenAI Proxy & dev tools, collaborating with cross-functional team of 20+ engineers to deliver on schedule, resulting in AI-powered solutions enablement across teams.

• Defined roadmaps for AI Platform initiatives to align with Expedia’s strategic objectives, coordinating with global teams to address dependencies and mitigate risks, driving successful project outcomes.

• Implemented metrics to track project impact and drive internal process improvements to enhance productivity.

• Led executive-level reporting and crafted presentations for VP-level and senior leadership meetings, increasing program visibility and accelerating decision-making by 20%.

• Mentored 5 Senior TPMs, driving multi-skilling and cross-team collaboration that improved delivery velocity and expanded AI/ML program impact.

Principal TPM, Data & AI (May 2023 - Jul 2024)

• Launched Personalized Recommendation Engine to optimize search relevance using multi-task learning architecture, driving $3.9B Gross Booking Value and $150M+ lodging Gross Profit (GP).

• Built and delivered Expedia’s Learn-To-Rank unified ranking framework: 1. Enabling faster ML model ramp-up which saved $311K/year in cloud expenses. 2. Improved filter ranking engagement by +0.52% of lodging conversions. 3. Powered Search, Filter, and Review models across multiple customer touchpoints.

• Close collaboration with Product Manager and Engineering Manager to shape scope, mitigate risks, and deliver quality software features in a flagship product with $150M+ in annual revenue.

• Program Manager and Scrum Master for 5 Data Science teams of 3-8 focused on delivering business value through Machine Learning research and algorithm development for high-impact use cases.

• Developed timelines, milestones, and identify risks then communicate status to stakeholders for high- profile Machine Learning products and services delivering $20.4M in annual revenue.

• Worked in tandem with the Data Science VP and Managers to plan and build quarterly OKRs achieving 80% of targeted milestones up from 50-60%.

• Set Agile goals and coach portfolio teams on best practices. Facilitate initiative, epic and story generation, JIRA administration.

Technical Program Lead, AI Platform (Apr 2022 - May 2023)

• Delivered Expedia’s centralized AI Infrastructure Platform, reducing model deployment from 12 weeks to 15 days, accelerating time-to-value for ML use cases.

• Cut ML iteration cycles by ~40%, boosting experimentation velocity and unlocking innovation for personalization and traveler experience models.

• Transitioned a product development team from waterfall to Agile/Scrum methodology, resulting in a 50% reduction in time-to-market for project releases.

• Collaborated with Engineering Managers and Product Owner to facilitate cross-team collaboration, leading to a 25% increase in product feature delivery speed and a 15% reduction in post-release defects.

• Scrum Master and trained 5 development teams of 5-7 ML software engineers managing multiple projects in a release pipeline by implementing disciplined program governance. Sr. Technical Program Manager, AI & Data Science (Apr 2017 - Mar 2022)

• Released Conversational AI self-service platform, evaluation tooling to accelerate conversational agent accuracy by 8% through NLU models build and integration to Virtual assistant.

• Delivered Search Stack modernization, saving $10M and cutting data scientists’ debugging time by 25% via unified analytics APIs and platform migration.

• Resolved data quality and pipeline issues across 6+ upstream systems, reducing missing data incidents by 10% and accelerating model build, deploy cycles by 50%.

• Managed release and deployment cycle for 6 products, including change control, artifacts, process steps, risks, and operations.

• Lead PMO projects including system migration, executive reporting, and project accounting.

• Conducted process improvement initiatives across departments and organizational hierarchies Big Data Engineer/TPM, EDW (Apr 2014 - Mar 2017)

• Built and scaled a unified Marketing Data Store, optimizing multimillion-dollar ad spend and driving a 10x revenue lift through advanced data modeling, products and analytics.

• Designed and implemented data streaming pipelines using Kafka, Spark, BigQuery, and AWS cloud platforms to enable real-time data processing and insights.

• Led full project lifecycle from requirements gathering to design, development, testing, and deployment, ensuring alignment with business objectives and delivery timelines. Nuance Communications Jul 2008 - Apr 2014

Software Engineer

• Built complex Hadoop-based communication platforms at Nuance/Varolii, supporting 1B+ daily events with 99.99% uptime for major healthcare, retail, and financial clients.

• Developed enterprise-scale ETL and data pipelines (Oracle, PL/SQL), reducing data load times by 25% and improving data reliability for critical business operations. UBS Financial Services Sep 2007 - Jun 2008

Consultant Database Programmer

• Designed and developed complex PL/SQL packages, various SQL queries, cursors, stored procedures, functions.

• Created the dimensional modeling of the Data Mart System, architecture and code reviewing. EDUCATION

Nagarjuna University

Bachelor’s in computer science engineering

TECHNICAL SKILLS

Project/Program Management: Project Planning and Execution, Budget Management and Cost Control, Risk Assessment and Mitigation, Stakeholder Communication, OKRs, RACI, Team Leadership and Mentoring, SDLC Collaboration and Project Management: Jira Cloud, Confluence Cloud, Miro, Trello, MS Planner, SharePoint Methodologies: Agile (Scrum, SAFe), Kanban

Programming Languages: Java, Python, JavaScript (Node.js), C++, PL/SQL, Oracle EBS Cloud Platforms: Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), Kafka, ECS APIs and Microservices: RESTful APIs, GraphQL, gRPC, Microservices Architecture DevOps and CI/CD: Docker, Kubernetes, GPU, Jenkins, GitHub Actions, SVN

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