Store Manager Customer Service

Yelisse Robles

Miami, FL 787-***-**** ******.**@*****.***

SKILLS

Bilingual: Spanish and English. Knowledge of main computer softwares. Able to work within a team or as an individual to achieve a common goal. Effective organization and time management skills. Proficient at learning new skills.

EXPERIENCE

Trulieve, Hollywood, FL - Store Manager

NOV 2022 - JAN 2025

● Managing day to day operations for a high volume property, including strict state regulations.

● Leading and team of 20-25 members and developing managers.

● Coordinating a delivery team and car fleet.

● Spearheaded the implementation of several SOP including a new organization system for the stockroom that was rolled out company wide.

JD/Finish Line, Sawgrass Mills #2, Sunrise, FL - Store Manager FEB 2017 - OCT 2022

● Managing the day to day operations of a mid volume property

● Leading a team of 10 - 15 members

● Training store for future leaders in the company Old Harbor Brewery, Old San Juan, Puerto Rico - Team Leader AUG 2012 - DEC 2016

● Shift Leader, responsible for Front of the House operations

● VIP Groups and Tours handler, requiring personalized customer service Walt Disney World, Orlando, FL - Cast Member

AUG 2008 - JAN 2009

● High volume and high pressure environment focused on customer experience

EDUCATION

Universidad de Puerto Rico, Carolina PR - Bachelors in Hotel and Restaurant Administration SEP 2006 - MAY 2011

AWARDS

JD/ Finish Line Inaugural Academy Alumni - April 2019 Magic Kingdom Newsletter for Outstanding Customer Service- Nov 2008

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