Scrum Master Product Manager

Name:

Jaspreet Singh

Email Address: *********@*****.***

Phone: 410-***-****

Title

Certified SAFe Release Train Eng./Chief Scrum Master

SAFe/Agile Project/Product Manager

Clearance:

Top Secret -Active (Last used 3/31/2025)

Sensitive Compartmented Information eligible

Secret- Active (Last Used 3/31/2025)

DHS Suitability(EOD)

CBP Clearance – Active

Education:

M.S. in Management Information Systems – University of Maryland Baltimore County

B.S. in Information Systems – University of Maryland Baltimore

Certifications:

Mckensy and Company Management Accelerator -Asian Leadership

SAFe 5 certified RTE

SAFe Certified Scrum Master and Practitioner

SAFe5 certified PO/PM (Product Owner/Product Manager)

iCAgile: Certified Professional, Agile Project Management, Agile Fundamentals, Agile Testing, and Agile Product Ownership

Skills Expertise

Agile & SAFe Expertise – Leading Agile transformations and managing Scrum teams.

Agile Program Management – Overseeing Agile Release Trains (ARTs) and ensuring alignment with business goals.

Product Roadmap & Vision – Defining product strategy, aligning business goals with technology execution.

Stakeholder Collaboration – Engaging cross-functional teams, managing expectations, and driving consensus.

Backlog Management – Prioritizing and refining user stories, ensuring alignment with business needs.

User Story Creation & Acceptance Criteria – Writing clear, detailed stories that guide development teams.

Risk Management – Tracking, ROAM and mitigate RISKS at Team level/Program Level

Dependency Management - Identifying blockers early and facilitating resolution across teams and escalating to leadership as needed

Customer-Centric Mindset – Understanding user needs and ensuring the product delivers value.

Metrics & Performance Tracking – Using data-driven insights to optimize team and ART performance.

Tools Expertise

JIRA, JIRA Align, Confluence, Parabol, MIRO, MS TEAMS

Experience

Koniag Government services (May 2024- April 2025)

Program Consultant/Product Owner Coach

AMRY- EBS-C Program

Led SAFe implementation at the Lean Agile Center of Excellence (LACE), supporting Agile Release Train launches and ongoing program alignment.

Provided strategic coaching to Product Owners and Teams on SAFe frameworks, backlog refinement, and Agile best practices.

Designed and delivered workshops on critical Agile topics, enhancing cross-functional collaboration and execution.

Developed program-level guidance documentation on Confluence, ensuring consistency in Agile processes.

Generated monthly performance metrics for Army PEO leadership, supporting data-driven decision-making.

Facilitated Lean Coffee Community of Practice sessions and office hours to drive continuous improvement

Designed and implemented Risk (ROAM) frameworks, strengthening proactive risk identification and mitigation strategies

SAIC– Sterling VA (Nov. 2021 – May 2024)

SAFe Program Agile Manager/RTE

CBP-PSPD: Supporting PSPD LBI division ITI Contract as their RTE/Agile Coach

Assumed the role of Agile Manager and Release Train Engineer (RTE) on the mission-critical Land Border Integration (LBI) program for CBP. In this capacity, I oversaw a shared services team of ten professionals, comprising Business Analysts, SCRUM Masters, and Technical Writers, who provided support to multiple program teams.

Led the division’s implementation of the SAFe framework, including the standardization of best practices and SAFe/Agile methodology coaching.

Managed annual iteration calendars, facilitated planning and preparedness, and published PI objectives for alignment.

Standardized program guidance, ensuring consistency across teams.

Generated end-of-PI metrics and communicated value delivery insights to program management.

Assisted and coached Product Owners and Scrum Masters with PI planning readiness and execution.

Facilitated key ceremonies, including PI Planning, Scrum of Scrums, System Demos, Inspect and Adapt, and Agile Communities of Practice.

Coached, coordinated, and mentored ART teams, fostering Lean/Agile principles and collaboration.

Liaised weekly with the government representative to address program needs, manage changes, and escalate risks.

Raytheon– Dulles VA(Jan 2019 – Oct 2021)

Senior Release Train Engineer RTE/Sr. SAFe Scrum Master/Agile Coach

U.S. Department of Homeland Security (DHS) – Cybersecurity and Infrastructure Security Agency (CISA)

Led Agile Release Train (ART) execution on the $1B DOMINo contract, implementing SAFe best practices to enhance program agility across multiple Scrum teams.

Facilitated key ART events, including PI Planning, Inspect & Adapt, and ART Syncs, ensuring alignment with DHS mission objectives.

Governed Agile program operations, escalating impediments, managing risks, and optimizing cross-team dependencies to drive seamless delivery.

Established Agile delivery frameworks, conducting daily Scrum meetings, sprint planning, retrospectives, backlog refinement, and stakeholder reviews.

Spearheaded backlog management via JIRA and JIRA Align, ensuring transparency, prioritization, and optimal workflow efficiency.

Developed strategic sprint planning models, leveraging team capacity and skill set evaluations to maximize velocity and value delivery.

Analyzed performance metrics, refining Agile execution strategies through data-driven insights and continuous improvement initiatives.

Championed Agile adoption, coaching Product Owners, business managers, and leadership on SAFe principles to enhance collaboration and execution.

Delivered high-impact stakeholder engagements, preparing and presenting end-of-sprint demonstrations to DHS executives.

Strengthened Agile culture, driving program-wide improvements through Lean Coffee sessions, Agile workshops, and cross-functional coaching.

Booz Allen Hamilton, Inc. (December 2004- Feb 2019)

Supported Multiple Federal Agencies(IRS, DHS, FEMA, FDA, DTRA etc.) across various contracts, driving Agile transformations, Test strategies, Business Analysis and Requirements Management

IRS – Web Applications (Aug. 2018 – Feb. 2019)

Enterprise System Testing Manager/SCRUM Master

Led testing strategy and Agile processes for IRS web applications. Defined requirements, developed test scenarios, and guided CI/CD automation.

IRS – FACTA Program Management Office (Aug. 2016 – Aug. 2018)

Requirements SME/Manager

Led stakeholder sessions, defined user stories, ensured compliance, and conducted gap analysis.

DoD – Defense Threat Reduction Agency (Apr. 2014 – Aug. 2016)

Test Manager/Senior Business Analyst

Managed Agile/Scrum testing for big data applications, designed testing strategies, and oversaw defect tracking.

Fannie Mae (Jan. 2014 – Mar. 2014)

Integration Testing Manager SME

As the SME, established quality assurance framework, led test consolidation, and collaborated across work streams.

IRS (Feb. 2012 – Dec. 2013)

Test Manager/Requirements Lead

Spearheaded IRDM MCC implementation, managing requirement analysis and testing processes for UAT readiness.

FEMA – EADIS Program (May 2010 – Jan. 2012)

Sr. Business Analyst/Test Lead

Led requirements and testing for FEMA’s NFIRS and NPD applications using Agile/Scrum.

FDA – Office of Regulatory Affairs (Sept. 2009 – Apr. 2010)

Test Lead & Requirements Analyst

Managed testing and requirements for enterprise search and firm management capabilities using Agile.

IRS – Compliance Data Environment (Jan. 2006 – Aug. 2009)

Test Manager/Functional Analyst

Developed and implemented testing strategies while ensuring CMMI Level 3 compliance.

DoD (Dec. 2004 – Dec. 2005)

Configuration Manager/Release Management

Managed software configurations, deployments, and process improvements under CMMI requirements.

AT&T GOVERNMENT SOLUTIONS (Oct 2002 – Dec 2004)

Client: Department of Defense(DoD)

Role: QA Test Engineer

Worked as a QA Test Engineer for AT&T, testing Network Monitoring/Security software for the Government. Developed test plans, executed tests, and reported results, interfacing with program management and customers.

VERIZON, Arlington, VA (Jan 2001-Dec 2001)

Role: Analyst/Software Engineer

Analyzed service requirements, designed service specifications, and performed unit testing for Verizon’s Express Track Billing System.

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