Customer Service Information Technology
Resume:
RIZA UPADHYAY
Arkansas, USA
************@*****.*** +1-501-***-**** www.linkedin.com/in/riza-upadhyay/ EDUCATION
Arkansas State University Jan 2024 – Aug 2025 Jonesboro, Arkansas Master of Business Administration Business Analytics Kathmandu Model College - Tribhuvan University, Nepal Aug 2018 – Jul 2022 Kathmandu, Nepal Bachelor of Business Administration Finance
PROFESSIONAL EXPERIENCE
Arkansas State University March 2024 – Present Jonesboro, Arkansas Graduate Assistant, Information Technology and Services Department
Assist the ITS team in TeamDynamix projects, managing ticketing systems, form creation, and workflow automation to enhance IT operations.
Develop scope documents and design custom workflows to improve efficiency and streamline processes.
Work with Entrust to support digital identity security and authentication solutions. Murarka Organization Jul 2022 – Mar 2023 Kathmandu, Nepal Financial Assistant
Performed financial analysis, budgeting, and reporting to maintain accurate records and ensure policy compliance.
Generated strategic financial reports on revenue and market trends, enabling data-driven decisions by senior management.
Rastriya Banijya Bank LTD. Jan 2022 – Apr 2022 Kathmandu, Nepal Internship, Adminstration and Customer Service Department
Assisted the Administration and Customer Service Department in handling customer inquiries, account management, and banking transactions.
Gained hands-on experience in banking operations, documentation, and compliance, ensuring efficient service delivery.
TECHNICAL SKILLS
Analytics & Tools: SAS Viya, RapidMiner, Power BI, SQL, Excel, PowerPoint
Programming: Python, PowerAutomate, C, SharePoint
Business & Strategy: Data Mining, Predictive Analytics, Market Research, Project Management
Core Competencies: Process Improvement, Agile, Reporting, Stakeholder & Change Management Coursework: Business Analytics, Strategic Marketing, Project Management. AWARDS
Received Merit Scholarship worth of $10000 as a Tuition waiver and monthly stipend of $1000 for the year (2024-2025), Arkansas State University.
Secured first position in Biz Terminal 2021, an idea-pitching competition organized by Kathmandu Model College and supported by Idea Studio Nepal.
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