Data Entry Customer Service

BRIANA WILLIAMS

(***) *** – **** ***************@*****.***

PROFESSIONAL

SUMMARY

A dependable, motivated, and confident Customer Service and Production expert offering at least 8 years of experience in the field; I value meeting deadlines, improving the process, customer retention, and integrity. KEY COMPETENCIES

• Data Entry/Collection

• Process Improvement

• Machine Operation

• Report Generation

• Material Handling

• Computer Technology

• Preventative Maintenance

• OSHA

• Active Listening

• Sanitation Procedures

• Profit + Loss Prevention

• Marketing + Upselling

• Team Supervision

• Financial Management

• Food Safety

WORK HISTORY LEAD FRYER OPERATOR AUG. 2019 – PRESENT Tyson Foods Camilla, GA

• Sets-up, fills, and/or drains oil and monitors temperatures and filters

• Operates and shuts down equipment in the processing area to include change overs and preventative maintenance

• Follows sanitation procedures to avoid contamination

• Leads in the training and development of new team members

• Communicates and escalates quality issues to appropriate departments and administrative staff DEBONE PRODUCTION SPECIALIST FEB. 2019 – AUG. 2019 Tyson Foods Camilla, GA

• Measured, weighed, and counted products and materials

• Recorded product, packaging, and order information on specified forms and records

• Removed completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks

• Decreased accident occurrence by 85% by preventing & reporting unsafe conditions MANAGER & CREW TRAINER JULY 2013 – FEB. 2019

McDonald’s Albany, GA

• Hired, trained, retained, and developed over 20 Team Members

• Developed and maintained guest attractions by improving marketing efforts and keeping the restaurant clean

• Designed and implemented training procedures; Planned, monitored, appraised, and reviewed their employees’ job performance

• Completed audits and implement plans to drive system improvements EDUCATION

TRAININGS

VOLUNTEERISM

Diploma High School MAY 2013

Albany High School, Albany, GA

Certification: ServSafe EST. MAY 2018

Mentor: Traveling Basketball - Albany, GA MAY 2014 - MAY 2016

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