Business Analysis Analyst

Gregory Schroeder - Director, Business Analysis and Product Owners

Barrington, IL • 224-***-**** • ********@*****.*** • LinkedIn Professional Summary

Cloud-focused Product and Solutions Leader with over 10 years of experience designing and implementing enterprise architectures and migrating legacy platforms to modern, and cloud-native environments. Extensive hands-on expertise delivering partner-integrated SaaS, commerce, and analytics solutions across telecom, healthcare, and B2B sectors. Adept at building partner relationships, enabling ISVs and enterprise clients, and managing multi-cloud and SAP-integrated deployments with Adobe and Salesforce. Demonstrated success engaging technical and executive stakeholders to drive adoption of scalable cloud services. Most recently led solution delivery and technical enablement for clients integrating with platforms such as Google Cloud, SAP, Salesforce, and Adobe Commerce. Core Cloud & Architecture Competencies

● Go-To-Market Strategy & Enablement

● Product Management & Roadmapping

● Business Analysis & Customer Requirements

● Executive Stakeholder Engagement

● Cross-Functional Program Leadership

● Digital Transformation & E-Commerce

● Solution Pitching & Product Commercialization

● Agile, SAFe & Hybrid Delivery Models

● Strategic Presentation & Business Case Building

● Partner & Client Enablement (B2B/B2C)

Professional Experience

BORN Group / Tech Mahindra

Director, Business Analysis and Product Owners

Remote April 2022 - Present

Led enterprise cloud and integration architecture efforts for large clients across telecom, health, and retail. Oversee partner enablement and technical delivery on complex multi-system platforms involving cloud-native services and SAP infrastructure.

● Cloud Migration & Modernization

Led modernization of legacy monolithic systems into microservices-based headless architecture within telecom, healthcare, and retail ecommerce

Migrated on-prem platforms to cloud environments, Adobe/Salesforce for clients like Nestlé Coffee Partners, Converse, and Sharecare.

Integrated GCP-native tools with Adobe Commerce, SFMC, and SAP backends for customer data unification and real-time personalization.

● SAP & Enterprise Systems Integration

Delivered a global eCommerce implementation for Nestlé Coffee Partners with SAP Order Management, real-time pricing, and role-based access, boosting yearly revenue on site from 150 million to 240 million. Increased product catalog by 150% and customized price books for B2B Customers.

Developed technical documentation and architecture diagrams for B2B portals with SAP, SFMC, and Akeneo.

● Partner Enablement & Technical Leadership

Enabled partners in proof-of-concept development, solution demos, and technical enablement across APIs, authentication, and custom UI workflows.

Co-led solution enablement for telecom client Brightspeed, building out scalable digital account workflows and integrating backend provisioning systems.Converting 38% of existing customers to new, more profitable feature bundles

Served as key technical advisor in pre-sales and product architecture reviews, presenting to executive leaders, legal/regulatory teams, and CIOs.

● Cloud-Native Projects & Technical

Designed and launched containerized virtual showrooms and configurators for Batesville and Hopsteiner using API-first architecture. Delivering on time and under budget, project implementation.

Delivered client-ready business requirement specs, solution briefs, and stakeholder presentations for business case validation and roadmap buy-in. BORN Group / Tech Mahindra

Practice Lead Business Analyst

Remote December 2020 - June 2021

● Appointed Practice Lead to scale dedicated solution practices.

Responsible for technical pre-sales, solution design, and post-sale integration support.

Recruited and trained a cross-functional team of architects, business analysts, and integration specialists to support cloud-native product deployments.

Developed partner enablement frameworks for internal education and client co-selling opportunities across verticals, including retail, telecom, and healthcare. BORN Group / Tech Mahindra

Business Analysis

Remote Sep 2018 – December 2020

● Proven project work and delivery track record

Demonstrated long-term commitment and high performance by earning three promotions in under five years, progressing from Sr. Business Analyst to Director of Business Analysis & Product Owners

Delivered consistent results across global accounts (e.g., Nestlé, Converse), leading to sustained client retention and increased strategic responsibilities.

Recognized by senior leadership for consistently bridging the gap between business needs and technical execution, especially during complex SAP and cloud integration projects.

Maintained high client satisfaction scores and low attrition across projects by fostering team loyalty, transparency, and ownership across diverse distributed teams.

Key Projects & Clients Delivered (via BORN Group)

● Brightspeed (Telecom) – Digital account modernization, customer UX roadmap, and stakeholder consulting.

● Converse (Retail) – Full UX redesign and loyalty funnel optimization; CRM integrations.

● Nestlé / Starbucks (CPG) – Global SAP + Adobe Commerce rollout; $240M revenue in year one.

● Sharecare / Amerilife (Healthcare & Insurance) – Mobile onboarding tools; life & health compliance features.

● OI Glass / Batesville / Burpee (B2B) – Partner dashboard design, order optimization tools, and customer-specific catalogs.

Capgemini / Lyons Consulting Group

Software Business Analyst

2017 – 2018 Chicago, IL

● Delivered functional specifications and product roadmaps for eCommerce implementations in Adobe Commerce and Salesforce Commerce Cloud.

● Served as liaison between client, engineering, and design teams; created technical documentation and supported UAT and go-live success. VelocityEHS

Business Analyst, SaaS Products

2015 – 2017 Chicago, IL

● Aligned SaaS roadmap with evolving regulatory requirements; partnered with internal product and compliance stakeholders to prioritize and validate requirements. Aon Hewitt

Benefits Operations & Delivery Specialist

2012 – 2015 Lincolnshire, IL

● Managed client-side delivery of HR tech platforms; captured requirements and resolved data issues across plan setup, QA, and stakeholder alignment. Key Clients Delivered While at BORN Group

Telecom / Tech: Brightspeed, OI Glass

Retail / CPG: Converse, Nestlé, Starbucks

Healthcare / Insurance: Sharecare, Amerilife

B2B / Distribution: Hopsteiner, Burpee, Batesville Education & Certifications

Bachelor of Science in Business Finance

Eastern Illinois University 2012

● Certified Scrum Product Owner (CSPO)

● Certified Scrum Master (CSM)

● Health & Life Insurance License (Past)

Technical Environment

Tools: Jira, Confluence, Miro, Figma, Lucidchart, Google Workspace Platforms: SAP, Adobe Commerce, Salesforce Marketing Cloud, Akeneo, SFCC, Content Management System, Product Information Systems

Delivery Models: Agile, SAFe, Waterfall, Hybrid

Skills: Product Strategy, A/B Testing, Product-Market Fit Analysis, Data Visualization, GTM Frameworks

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