Quality Assurance Scrum Master

Eva Guzman

Torrance, CA, ***** 310-***-**** ******.****@*****.*** http://www.linkedin.com/in/evag01 QUALITY ASSURANCE

Self Motivated, dependable Quality Assurance Specialist who boasts over 20 years of experience in the Quality Field seeking employment with a company that offers new opportunities and challenges where professional and interpersonal working relationships are paramount and valued.Comprehensive knowledge of quality assurance planning, quality control process, and product release testing cycles. Utilized Scrum methodology for task planning, outlining team objectives and establishing timelines for deadline-critical projects. Acted as Team Lead for various projects involving teams specific to MySpace, Fox Interactive Media, Revolt.TV, Stamps.com, LEVEL Studios, A Publicis Company, Latin Blackberry sites, Google, Monetization, Content Management, Commercial Platform, Search, Mass Marketer (mailing tool), Internal Tools and Games.

Key Skills

Scrum Master Certification Project Management Bilingual English/Spanish JIRA SQL Mac/PC/Smartphone/Smart TVs Agile and Waterfall Methodologies Google Analytic Reports XML files for Google Ad targeting Retail POS Content Management via Calendly, Applicator, Mass Marketer Product Inspection and Testing QA Tool Development Quality Assurance Planning/Process Root Cause Analysis Corrective Action Plans Digital Marketing Leadership Amazon Web Service API testing via SOAP UI/Readapt Backend integrations Technology Skills

Software

Easy Retro Lambda AWS- S3 EC2 AMIs Load Balancer Auto Scaling Groups Confluence JIRA/Fogbugz/Version One bug tracking systems Microsoft Office Windows OS Mac OS Active Directory SQL Access databases PC Anywhere HP Printers Tools

Bitrise Monday TestFlight Figma Google Analytics Adobe Analytics Firebase Calendly [ Canva Mailinator Customer.io Apple Connect TextNow Applicator SOAP UI/Ready API Test Rail Jenkins Cucumber Gherkin Splunk Slack Baretail Mtail Microsoft Virtual Machine Manager SQL 2019 Remote Desktop Connection Manager Saucelab (Mobile simulator) Microsoft Azure Screenshot Tools Fiddler Firebug Release Tools Build Monitors Virtual Machine Lab Manager Admin Tool Mass Marketer Wiki pages Sharepoint

PROFESSIONAL WORK HISTORY

Revolt.tv

Sr. Quality Assurance Analyst Contractor

West Hollywood, CA

3/2024-current

● Work closely with the product and design team to clarify designs and functionality. Use Figma for UI verification and Confluence documentation for requirements and expectations. Firebase to track issues on application

● Download and install apps from Bitrise. Conduct testing on final builds for new streaming mobile applications. Coordinate all with the offshore team who created application. Give finally sign off for Eva Guzman QA 2025

deployment

● Testing on Apple TV, Roku, FireStick, Android, iPhones, iPad, Samsung tablets. Used TestFlight, App Store Connect, Apk’s, ES File Manager, Google Cloud, Dropbox,Amazon app center, SendFilestoTV app.

● Create Jira bugs as needed and follow them through resolution

● Utilize Google and Adobe analytics to ensure that analytics implementations are correct and yielding complete and accurate data

● Use Customer.io to send user text or notifications to the app on latest news or updates

● Use TextNow and mailinator to create different type of users and verify email or phone. Revolt.tv

Sr. Quality Assurance Analyst,

West Hollywood, CA

6/2022-6/2023

● Headed QA, hired to use experience and build team

● Built QA team the guidelines and processes, researched/reviewed and selected best test tools for the team. Coordinated meetings with other team members to review tools and get feedback on the team’s needs.

● TestRail Admin-setup accounts, projects, sections, test case fields, train team, run tests, cases, test runs, milestones, projects, breakdown sections.

● Documented and presented to the teams: QA Processes and Standards for Jira bug creation, test rail, pairwise testing, App testing on Apple TV, Roku, FireStick, Android, iPhones, iPad, Samsung tablets. Used TestFlight, App Store Connect, Apk’s, ES File Manager, Google Cloud, Dropbox.

● Website testing on browsers using Lambda. PC, iOS, iPhone, iPad, Samsung phones and tablets.

● Identified and created stories in Jira for work task for QA. Distribute work among team and agency on Monday app. Track daily status, clarify expected results/definition of done or blockers Ensure agency work is completed and meets quality standards by due date.

● Ran daily scrum, retrospective, or planning meetings as needed. Assure QA team understand and follow scrum techniques.

● Worked with product and design team to clarify, create stories, designs needed, for upcoming work.

● QA role in deployments, sign off criteria, run test and assure website or app are stable enough, decided when rollbacks needed and post rollback plans. Quality Assurance Analyst

Stamps.com, El Segundo, CA 6/2012- 4/2022

● Member of team focused on development and maintenance of Web client. As a member of the Scrum team participated in daily standup meetings, project status meetings as well as retrospective meetings and iteration reviews.

● Coordinated testing and deployment of cloud-based apps delivered to 750,000 customers

● Led design and execution of cloud software tests

● Coordinated testing and deployment with 2 and up to 4 internal teams and supported up to 12 UI engineers.

● Reviewed software product specifications on new projects and created detailed test strategies with estimated delivery dates. Reviewed and provided feedback on test cases written by offshore team.

● Test planning included configuring and troubleshooting various types of popular printers – thermal, laserjet and inkjet.

● Installed new builds on testing environments using AWS where we used EC2s, S3, AMIs, Load Balancers, ASG.

● E-commerce: Create store and customer profiles, setup test items to sell, test end-to-end : tracking of items sold. Stores I tested on are 3D-cart, BigCommerce, CA-Cart, Big Cartel, EBay, Etsy, Shopify, Square, Sears, PayPal, Volusion,X-Cart,WooCommerce, Volusion

● Became the expert on creating marketing ads using our in house tool.

● Highly involved with automation team with converting manual test into Gherkin test using Cucumber.

● Create/Update/Run SQL queries to get, create or update user data for testing purposes

● Performed initial debugging procedures by reviewing configuration files, logs, used SOAPUI

(free version) and code pieces to determine breakdown source. Shadowing developers on crunch time to fix bugs.

● Performed smoke, functional and regression testing on QA and Production environments. Smoke test Production site when new Operating Systems or browser versions are released for HP or Mac. Mobiles testing done using Saucelabs and iPhone/Samsung for printing.

● Documented software defects, using bug tracking systems (Fogbugz/JIRA) and reported defects to developers or teams as needed in person or email.

● Create and maintain Confluence pages for projects to track, train and for future reference. Trained new team members.

Quality Assurance Engineer/Regional Team Lead for Latin websites LEVEL, a Rosetta Company, El Segundo, CA 5/2011- 6/2012

● Planned and deployed quality assurance tests; accurately documented and tracked test findings; evaluated process and made recommendations to improve efficiency and effectiveness in testing and quality standards.

● Participated in User Acceptance Testing conference calls with all clients and then worked with Project team to implement quality assurance plans identifying problems and new design work, distributed work to developers and resolutions.

● Created test plans and test cases according to client and technical specifications.

● Worked closely with developers, engineers and others to provide additional research/debugging of issues where more information is needed to understand and resolve the issues.

● Validated product against specifications documented through test cases with clear and concise defect reports.

● Defined and tracked quality assurance metrics.

● Helped develop testing strategies, document templates and methodologies tailored to specific needs of clients and/or products.

Quality Assurance Engineer / Team Lead

MySpace, Beverly Hills, CA

10/2007 – 1/2011

● Acted as Team Lead for various projects involving teams specific to Google, Monetization, Content Management, Commercial Platform, Search, Mass Marketer (mailing tool), Internal Tools and Games.

● As QA team grew from 6 to about 60, and new procedures needed to be put in place, attended weekly QA team meetings to contribute in the development of team reports, release notes, release schedules, release tool creation, new projects affecting other teams, and major projects that would require cross-functional input from other groups.

● Utilized Scrum methodology for task planning, outlining team objectives and establishing timelines for deadline-critical projects.

● Attended weekly meetings with Directors, project managers, and developer managers for planning future tasks and feedback on full life cycle development for testing phases.

● Trained and coordinated testing tasks for testers and interns.

● Testing in 3 different environments: Development, QA, and Release environments.

● Created all test cases for Google Testing.

● Created wiki page with details on all Google feeds, what information was given and how to convert website URL to Google XML feed, over 40 feeds.

● Tested all sponsored links, from positions to format.

● AB testing for Google sponsored links and ads done using cookies, URL and filtering by sponsored ads.

● Google backend functions and variables in Javascript.

● Tested functionality and User Interface, Changeset Merge Release tool, the tool used to merge to separate environments of software including production in emergencies.

● Merge tool included creation of changeset merge request, approval\rejection by QA, list of ready for merged changeset, browse for changesets, list of previous branch merges.

● Communicated showstopper defects to team and QA release manager in a timely manner.

● Overlord\Admin tool for customer service team used to manage loaded content like videos, pictures, scanning for child predators, reports of pictures\videos loaded and deleted, archiving data for possible future use, administering user accounts for deleting, editing and profiling as customers or special interest.

EDUCATION

Bachelors of Science in Computer Science

California State University of Dominguez Hills, Carson, CA Certification

Scrum Alliance

Scrum Master

Training

General Assembly

Digital Marketing - Social Media

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