Service Representative Call Center
Resume:
Jana Arrington
Murfreesboro, Tn 37129
***************@*****.***
PROFESSIONAL STATEMENT
I am a highly motivated and driven professional with a strong understanding of legal operation and procedures, eager to pursue a career in the legal field. I’m able to complete tasks efficiently and correctly while also maintaining a compassionate and client centered approach. I look forward to the opportunity to contribute to your organization’s success.
EMPLOYMENT HISTORY
Secretary Ron LaBonte Builders Eufaula, OK 2011- 2024 Scheduled appointments and maintained clear communication with customers.
Prepared, printed, emailed, and texted job order information to clients and stakeholders.
Drafted legal documents related to land sales and handled filing and submission to the court for review hearings.
Managed errands, collections, and maintained bookkeeping records.
Call Center Customer Service Representative Pharmerica Longmont, CO 1997- 2011
Initiated outbound calls to clients, ensuring accurate and timely communication.
Managed collections processes efficiently, working with customers to address current and past-due accounts.
Drafted and filed documents related to past-due accounts, including communication, follow-up, and made claim submissions to district court.
Legal Assistant Sam Gallo Law Office Decatur, TX 1986-1989 Prepared and filed court documents.
Managed scheduling and took meeting minutes for staff. Organized and maintained filing systems in both the office and District Clerk’s office.
Handled inbound calls and made outbound calls to clients. RELEVANT VOLUNTEER EXPERIENCE
Client Advocate Alcoholics Anonymous 1998-2024
Provided support to offenders by welcoming them to meetings, meeting with them individually to interview them to assess what third party classes would benefit them based on their charges. Make written recommendations to the judge overseeing their case Client Advocate Eufaula Homeless Committee 1997-2024 Attended monthly meetings on a client’s behalf, communicated with the local housing authority and other private housing opportunities to find placement.
Assessed the individual’s qualifications for low-income housing program .
Client Advocate Veteran’s Services 1997-2024
Assisted Veteran’s with filling out disability applications online Created and maintained files to manage letters from the VA requesting additional information .
Stay at Home Mother 1989-2011
Developed strong time management and organizational skills while managing household responsibilities and family schedules. Fostered multiple sibling sets; supervised family visitation; reported family observations to the court.
EDUCATION
Post University, Projected Graduation May 2027 B.S. Legal Studies
University of Colorado - Graduation 2000 B.S.
Business Administration
REFERENCES
Available Upon Request
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