Quality Assurance Senior Software

Shweta Singh

Greater Toronto Area • **************@*****.*** • +1-416-***-****

OVERVIEW

●Over 12 years of Quality Assurance and Development experience

●4 years of experience as Senior Software QA Engineer & Test Lead with Neogov, Los Angeles, US. Was responsible for over 30 product releases testing.

●7.9 years of experience in Software Quality Assurance and Development (Insurance domain) with Tata Consultancy Services on different projects

●Hands-on tester coordinating with globally distributed project teams in US, Canada, UK, Ireland, India, Australia and Croatia

●Experienced with all levels of testing - Smoke, System, Integration, Regression, UAT support and Go Live testing.

●Digital Testing – Around 4 years of experience in multiple browsers and devices testing - Internet Explorer, Firefox, Chrome and on different operating systems such as Windows, Mac OS, Android & iOS.

●Extensive experience in Agile (Scrum) and Waterfall development methodology.

●Responsible for Test Design, Test Creation, Use Case Analysis, Bug detection, triaging & tracking, and reporting project status reports to project stakeholders.

●Contributed to Agile ceremonies – sprint planning, estimation, demo, look ahead and retrospectives

●Proficient in reviewing User Stories to design, create and execute test cases and generate test summary reports for projects based on quality standards.

●Collaborated with business analysts and development teams on testing requirements and implementation details.

●Proficient in organizing the test cases using various Test/Defect management tools like JIRA, Test Rail, HP ALM (Quality Centre) for traceability and monitoring test execution results.

●Excellent communicator and dependable tester with demonstrated ability to perform all test duties and responsibilities to complete project deliverables under minimal supervision.

●Detail oriented with excellent time management skills and the ability to prioritize tasks in a fast- paced environment.

●Highly efficient and resourceful team player with a positive approach to all tasks.

●Used Jira dashboards for reporting, implemented quality process improvements and test auditing

EXPERIENCE

Quality Assurance Lead (May 2020 - June 2024)

Neogov, Los Angeles, US Contract Worked remotely in Canada

●Neogov develops cloud based HRMS software products for US public sector customers

●Designed Test Scenarios and Test Cases based on the requirements in the User Stories and other supporting documents. Maintained the regression suite for the product.

●Worked in Agile environment and participated actively in Sprint Planning, Backlog Refinement, Feature Reviews and Sprint Retrospectives

●Actively involved in daily standups and scrum for the project to thoroughly understand business requirements, test case planning, testing process and taking decisions for the QA team as a lead

●Performed UI and Functional testing on web browsers (Chrome, Internet Explorer, Edge)

●Performed Browser Profiling for the web pages getting affected in a story & did API testing for the project using Talend/Postman

●Participated in the Production Release activities and Hotfixes

●Responsible for testing the integration with other products: Unified Suite, HRIS, CORE, eForms, Custom Forms and Onboard

●Attended daily stand-up calls to report progress and blockers and align with sprint goals

●Collaborated regularly with BAs and Developers to clear impediments. Met weekly with Product Owner, Senior Director, Project Manager and PMO for project status reviews

●Used JIRA to manage end to end QA tasks, TestRail to create defects and escalate defect status to project leads, QA teams and backend development teams.

●Delivered test status updates to stakeholders showing progress, impediments and sign-offs

●Executed Automation scripts for the product, helped automation engineers in understanding and maintaining the scripts, reviewed the performance runs & made sure performance and 508C testing are performed in every sprint.

TEST LEAD (Sept 2012 – Dec 2016)

Tata Consultancy Services Full Time Customer: Aviva UK Norwich UK, Bangalore, India

●Reviewed requirements and clarified them with the Business Analysts, also provided valuable feedback to improve the specified requirements

●Assessed and analyzed stories/use case documents and participated in Sprint planning, Review sessions to develop Test scenarios, Test cases, Test data and Test reports.

●Attended stand-up calls on daily basis to report progress and blockers and align with sprint goals

●Prepared Test Plan for the project

●Involved heavily in Functional Testing, Cross Browser Testing, Back-End Testing, End-to-End Testing and Regression Testing.

●Performed Cross Browser testing on different browsers like Chrome, Internet Explorer, Firefox and Safari to run multiple tests simultaneously.

●Tested multiple mobile devices physically such as iPhone, Android Samsung and Android Tablet.

●Created and executed test cases in QC (web + mobile testing) while guiding the team for the same

●Assigning and coordinating the tasks for the onsite and offshore team members

●Used JIRA to manage end to end QA tasks, create defects and escalate defect status to project leads, QA teams and backend development teams.

●Handled Daily and Weekly status reporting for the Project

●Prepared the detailed training documents for the project for further use by the team

TEST ANALYST (Sept 2010 – Aug 2012)

Tata Consultancy Services Full Time Customer: Aviva UK Bangalore, India

●Worked closely with the development team to understand the requirements and tested the functionalities with negative and positive test cases in a waterfall methodology project.

●Created Test Scenarios and Test Cases in QC

●Executed the Test cases in QC, raising defects and retesting once fixed.

●Created Quote/Policy and its subsequent transactions based on Functional requirements in order to test the functionality.

●Validated Quotes, Premiums calculated in Policy and Print documents

●Created Claims and its subsequent transactions in POLISY system for testing activities.

●Weekly status reporting for the Project.

●Shared knowledge with team members and guided new joiners in giving project knowledge.

DEVELOPMENT MODULE LEAD/DEVELOPER/SYSTEM TEST ANALYST (May 2007 – Aug 2010)

Tata Consultancy Services Full Time Customer: Genworth Financials, US Mumbai, India

●Performed System Analysis, Design and Code Development at application level including documentation (Low Level Design, Unit test plan).

●Analyzed requirements and developed specifications for enhancements.

●Developed codes as per project standards.

●Attended client teleconferences/videoconferences.

●Reviewed codes by other team members and did pear code testing.

●Supported UAT and performed end-to-end system testing.

●Ensured on time deliveries and Performed Project Management, Planning and Monitoring activities.

●Ensured Quality processes (Six Sigma) being followed.

EDUCATION

Bachelor Of Technology (B.Tech) – Information Technology - U.P Technical University, Lucknow, India

TOOLS/TECHNOLOGIES

Jira, Confluence, TestRail, Talend, Visual Studio, IBM/HP mainframes, HiPlus web links, HP ALM, Oracle SQL developer, MS Office, Google Docs

CERTIFICATIONS

●Scrum Fundamentals Certified – Scrum Study

●ISEB Practitioner Certificate in Test Analysis and Software Testing: ISEB Practitioner Certificate in Test Management

●ISTQB-BCS Certified Tester Foundation Level

●Certificate of Lean Six Sigma Proficiency (Green Belt) in TCS

●LOMA 280- Principles of insurance: Life Health and Annuities

●NSE’s Certification in Financial Markets: A Beginner Module from NSE of India Limited

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