D
SILVIO
DELGADO
silviodelgonz**@gmail.c
om
Miami, FL 33018
WWW: Bold Profile
SUMMARY
Telecommunications and Electronics Engineer with more than 9 years of experience as a computer network administrator, installation, maintenance and updating of hardware and software, server administration, email databases and information backups. Experience in Windows Server, SQL Server, VMware, Veeam Backup, Microsoft office 365, Adobe Acrobat Pro and basic programming knowledge. Furthermore, I have been Experience as an IT Support Specialist at the company Real Systems Inc based in Miami, offering remote and in-person technical support. for hardware and software.
SKILLS
Computer Network Administrator using
Windows Server, SQL Server.
VMware, VeeamBackup, Microsoft
Windows, Microsoft Office 365 and
Adobe acrobat Pro.
Basic programming knowledge, remote
desktop support. Troubleshooting
network, TCP/IP.
Software installation, and data backup
and recovery.
Wireless networks, VPN configuration.
EXPERIENCE
IT Support Specialist
Miami, Florida
Real Systems Inc/ Jan 2024 to Feb 2025
Configured hardware, devices, and software to set up work stations for employees. Diagnosed and troubleshot hardware, software and network issues. Installed, configured and maintained computer systems and network connections.. Responded to customer inquiries and provided technical assistance over phone and in person.
Created user accounts and assigned permissions.
Removed malware, ransomware, and other threats from laptops and desktop systems. Used ticketing systems to manage and process support actions and requests. Computer Network Administrator
Pinar Del Río, Pinar Del Río
Credit And Commerce Bank/ May 2015 to Oct 2023
Identified and immediately resolved issues with network devices. Reduced downtime with proactive identification and resolution of IT issues. Performed day-to-day LAN and WAN administration, maintenance, and support. EDUCATION AND TRAINING
Bachelor of Science : Telecommunications And Electronics Engineer Hermanos Saíz Montes De Oca University Jul 2012
Pinar Del Río,Cuba
CERTIFICATIONS
CompTIA A+
CompTIA Network+ – In Progress