Network Administrator It Support

D

SILVIO

DELGADO

305-***-****

silviodelgonz**@gmail.c

om

Miami, FL 33018

WWW: Bold Profile

SUMMARY

Telecommunications and Electronics Engineer with more than 9 years of experience as a computer network administrator, installation, maintenance and updating of hardware and software, server administration, email databases and information backups. Experience in Windows Server, SQL Server, VMware, Veeam Backup, Microsoft office 365, Adobe Acrobat Pro and basic programming knowledge. Furthermore, I have been Experience as an IT Support Specialist at the company Real Systems Inc based in Miami, offering remote and in-person technical support. for hardware and software.

SKILLS

Computer Network Administrator using

Windows Server, SQL Server.

VMware, VeeamBackup, Microsoft

Windows, Microsoft Office 365 and

Adobe acrobat Pro.

Basic programming knowledge, remote

desktop support. Troubleshooting

network, TCP/IP.

Software installation, and data backup

and recovery.

Wireless networks, VPN configuration.

EXPERIENCE

IT Support Specialist

Miami, Florida

Real Systems Inc/ Jan 2024 to Feb 2025

Configured hardware, devices, and software to set up work stations for employees. Diagnosed and troubleshot hardware, software and network issues. Installed, configured and maintained computer systems and network connections.. Responded to customer inquiries and provided technical assistance over phone and in person.

Created user accounts and assigned permissions.

Removed malware, ransomware, and other threats from laptops and desktop systems. Used ticketing systems to manage and process support actions and requests. Computer Network Administrator

Pinar Del Río, Pinar Del Río

Credit And Commerce Bank/ May 2015 to Oct 2023

Identified and immediately resolved issues with network devices. Reduced downtime with proactive identification and resolution of IT issues. Performed day-to-day LAN and WAN administration, maintenance, and support. EDUCATION AND TRAINING

Bachelor of Science : Telecommunications And Electronics Engineer Hermanos Saíz Montes De Oca University Jul 2012

Pinar Del Río,Cuba

CERTIFICATIONS

CompTIA A+

CompTIA Network+ – In Progress

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