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Customer Service Pharmacy Technician

Location:
Pittsburgh, PA
Salary:
27/hr
Posted:
May 27, 2025

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Resume:

Amanda Trinka

** ******* ***** ********, ** *****

814-***-****

**********@*****.***

PROFESSIONAL PROFILE

Client-focused professional with 10 years of customer service experience; maintains productivity and quality standards as well as legal and company compliance. Manages time well and makes sound decisions.

Performs resource inventory with attention to detail. Microsoft Office (Word, PowerPoint, Excel).

Types at 46 WPM.

Ultimate Medical Academy HIPAA certificate of completion, 2018. KEY QUALIFICATIONS

Insurance Authorizations / Claims Third Party Billing Non-Sterile Compounding Knowledge of Top 200 Brand / Generic Drugs Medical Terminology / RX Sig Codes Pharmacology Drug & Dosage Interaction Pharmaceutical Calculations Pharmacy Law & Ethics Supply & Inventory Data Entry Customer Service EDUCATION

Ultimate Medical Academy

Pharmacy Technician / Associate of Science Degree in Health Sciences, 2019 EXTERNSHIP EXPERIENCE

St. Mary’s Pharmacy – Saint Mary’s, PA 12/2018 – 02/2019 Pharmacy Technician Extern

Interpreted and filled prescriptions through mixing, filling, counting pills, and labeling bottles.

Obtained approvals from pharmacist and complied with all state policies.

Priced and filed prescriptions, answered phones, and took inventory of over-the-counter medications. PROFESSIONAL EXPERIENCE

Fuel On- Emporium, PA

09/2024 -10/2024

Cashier/Clerk

● Focus on customer satisfaction and service

● Prepare and cook daily menu

● Stock and maintain inventory contained in store

● Handle money and checks to payout vendor deliveries

● Maintain daily change counts

Rite Aid-Saint Mary’s, PA 04/2019 – 02-2020

Pharmacy Technician / Customer Service

● Prepared and counted medication for patients and customers including: counting medications, mixing powdered substances, and labeling all prescriptions.

● Interpreted doctor’s written prescription orders, and instructions from electronic orders

● Complied with all state and federal policies, working with the pharmacist to maintain these standards

● Checked in daily inventory, rotated bottles by date (FIFO, First in, first out)

● Upheld company policies and standards to ensure proper customer service and satisfaction. Amanda Trinka, (Cont.)

● Clean and maintained shelves containing inventory, and regularly checking for all outdated product Emporium Shurfine Grocery – Emporium, PA 04/2017 – 07/2017 Deli Department Manager / Customer Service

● Oversaw deli department operations and managed deli employees.

● Consistently focused on providing quality customer service.

● Managed inventory, merchandising, labor, security, expenses, and operational processes to company standards.

● Hired and trained new associates and made schedules for 7 employees.

● Maintained awareness of new products.

● Ensured department was well maintained and met standards for appearance and freshness.

● Complied with all state and federal laws / regulations and company policies including those regarding confidentiality, honesty and business ethics.

Emporium Shurfine Grocery – Emporium, PA 10/2016 – 04/2017 Deli Clerk / Customer Service

● Warmly greeted and engaged each guest.

● Assisted guests with selection and purchases of grocery / deli items.

● Prepared food products.

● Provided helpful and friendly service to each guest.

● Maintained knowledge of products to better serve guests.

● Performed all necessary opening and closing responsibilities to ensure efficient operation. Noodles & Company Restaurant – East Brunswick, NJ 07/2015 – 07/2016 Journey Leader / Customer Service

● Oversaw establishment while on duty and trained employees in multiple locations.

● Ensured all employees followed food safety procedures, filled out necessary shift paperwork, inventoried supplies, and evaluated cash drawers.

● Prepared food items for customers and resolved and responded to customer inquiries. Noodles & Company Restaurant – Harrisburg, PA 11/2014 – 04/2015 Crew Member / Customer Service

● Trained other team members in proper food preparation.

● Prepared food items as directed and in a sanitary and timely manner.

● Followed recipes, portion controls and presentation specifications.



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