Business Analyst Entry-Level
Resume:
John W. Davis
**********.***@*****.***
linkedin.com/in/john-davis-65727917
SUMMARY:
Performance-driven professional seeking employment as a Business Analyst. The best-in-class communicator can relate information from entry-level users, senior management, and developers. Proven leadership skills in project-driven teams. Resourceful, self-starter with the ability to work independently or within a team. QUALIFICATIONS:
• 15+ Years of IT Experience
• 3 Years of Performing Business Analyst Duties
• Facilitated and directed communication between developers, senior management, hosting operations, and end users for the implementation of in-house developed software SKILLS:
• Software
Documentation
• Continuous Process
Improvement
• ITIL Foundations
• Agile
• Scrum
• Project Lead
• Microsoft Suite
• CA Release Automation
• Bash Scripting
• SharePoint
• QNX
• KACE
• Confluence
• iSeries Foundations
• C# Fundamentals
• MySQL /SQL
• Team Foundation Server
• Red Hat
• Active Directory
• API Fundamentals
• VMware
• PowerShell
• Slackware
• Exchange
WORK EXPERIENCE:
Great Southern Bank, Springfield, MO 03/2023 - 09/2024 Help Desk Technician
• Provide Tier 1 support to Great Southern Bank employees for various issues ranging from application errors
(internally developed, corporate level solutions, Microsoft Productions including Office 2016 and higher), printer errors (USB, wired, and Wi-Fi) (receipt, office, multifunction, and MICR printers).
• image PCs for quick deployment into the field using the KACE image server.
• Track cases through a ticket tracking system in KACE.
• Work independently and in small teams.
• Excellent verbal and written communication skills.
• Able to compose emails for a variety of audiences ranging from end users to Corporate VPs and CTOs.
• Research issues to completion using a multitude of tools from Confluence articles, internal MS OneNote, WebEx Teams, and the internet.
• Excellent customer service skills.
Uber & Lyft, Springfield, MO 12/2021 - 01/2024
Professional Rideshare Driver
• Deliver customers to their destinations safely while obeying all traffic laws.
• Work independently to provide safe, professional, and friendly driving in a clean and maintained vehicle.
• Utilize navigation devices to ensure customers are picked up and delivered to their destinations within a timely manner.
• Maintain a professional appearance and demeanor while providing customer service.
• Troubleshoot and de-escalate any concerns that arise while working.
• Handle all financial records, including tax deductible expenses, mileage and earnings. Uber- Platinum Driver Status; Average 4.93 Rating
Lyft- Maintain Monthly-Current a 5 Star Rating
O’Reilly Automotive Store, Springfield, MO 05/2019 - 03/2021 Store Support Technician
• Provided remote support over the phone to over 6000 stores.
• Troubleshoot network, printer, and thin clients over the phone.
• SIP and VOIP troubleshot.
• Interfaced and troubleshot AS/400 and advanced network issues.
• Worked with Linux servers.
• Interfaced with Cisco Meraki switches.
Springfield Public Schools, Springfield, MO 12/2018 - 05/2019 Bus Driver
• Held CDL Class B License for Greene County/Springfield Public Schools District.
• Provided safe, courteous, and comfortable transportation for children to and from their destinations, enforcing school safety standards and protocols.
• Followed a precise schedule, and adjusted to driving in traffic and weather conditions.
• Kept record of passenger numbers, and maintained log books and safety records, including daily safety inspections.
• Assisted passenger boarding, exiting the bus and loading/unloading passengers.
• Maintained order on the bus, conducting conflict resolutions as needed.
• Adhered to all DOT rules and regulations, and complied with local traffic regulations. CDL Class B Driver’s License
JMA Technologies, Springfield, MO 02/2017 - 10/2017 Hotels Systems Technical Support
• Provided excellent verbal and written communication while delivering best in class customer service.
• Provided detailed information utilizing the Microsoft Suite to managers and end users.
• Utilized SQL to compare multiple data sets for problem-solving. Jack Henry & Associates, Springfield, MO 03/2009 - 03/2016 Systems Network Admin - 03/2013 - 03/2016
• Led multiple teams for day 1 deployments of newly developed in-house software.
• Utilized Computer Associates Release Automation software to provide a streamlined delivery method for software minimizing downtime and operator error.
• Planned system upgrades to minimize customer downtime.
• Led projects for documenting, implementing, configuring, troubleshooting, disaster recovery scenarios for software developed in-house.
• Established User Acceptance Testing within a virtual environment.
• Worked with developers to improve code delivery methods. Proof of Concept for Virtualization - Resulted in a Net Savings Exceeding $200,000 Technical Support Engineer - 03/2009 - 03/2013
• Worked with the QNX operating system, a form of Linux.
• Provided top in class customer support for troubleshooting ATM software.
• Worked within MySQL through a command line interface.
• Provided troubleshooting across multiple platforms for financial transaction research.
• Worked with VMware’s ESX and ESXi platforms.
• Worked directly with customer relationship managers and customers to expedite a thorough resolution that exceeded the customer’s expectations.
• Developed a training course to quickly bring employees up to speed on the QNX operating system. EDUCATION:
Vatterott College, Springfield MO
AAS in Computer Systems and Networking Technologies CERTIFICATIONS, LEADERSHIP AND COMMUNITY INVOLVEMENT:
*Boy Scout Troop #106 – Volunteer/Member
*Bikers Against Child Abuse – Member
*Class B CDL - Endorsements: Airbrake; Passenger; School Bus
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