Customer Service Representative

KESANDRA N. DIXON

***Nicklel Close, Mineral Heights, May Pen, Clarendon (C) 1-876-***-**** *************@*****.***

Professional Summary

A highly organized Information Systems and Administrative Professional who displays the utmost level of professionalism and confidentiality. My objective is to give the best of myself to ensure that the goals and objectives of the organization are realized.

Skills

• Microsoft office 365

• Time Management

• Stocking and replenishing

• Credit card processing

• Customer assistance

• Point of sale knowledge

• Refunds and exchanges

• Product upselling

• Wire Transfers

• Interpersonal

Experience

Customer Service Representative

Haul & Pull Up – May Pen, Clarendon Parish

•Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.

•Registered new drivers into the company’s database, maintaining accurate and up-to-date records.

•Guided drivers in using the company’s app, providing technical support and step-by-step assistance.

•Create, assign and monitored delivery schedules to ensure timely and efficient operations.

Call Agent

Ibex Global -Kingston

•Assisted applicants in completing applications accurately, providing clear guidance throughout the process.

•Resolved applicant issues efficiently using strong problem solving and communication skills.

•Ensured proper processing of applications by verifying information and following established procedures.

•Provided timely updates to applicants regarding the status of their applications to maintain transparency and trust.

Student Recruiter

University of Technology, Jamaica – Kingston, St. Andrew Parish

•provide career and academic counselling, planning, and advising to potential students; development of testing strategies and writing skills

•work with fellow recruiters to plan and execute events

•Devoted special emphasis to punctuality and worked to maintain outstanding attendance record

•Monitored social media and online sources for industry trends

•Performs miscellaneous job-related duties as assigned.

Cashier

Kmart – Rocky Point, Clarendon

•Restocked, arranged and organized merchandise

•Accounting for errors and resolving discrepancies.

•Cashier duties and run end of day reports

•checked and processed items

Education

Bachelor of Science: Entrepreneurship (2nd year)

University of Technology, Jamaica - Kingston, St. Andrew Parish

Central High School - May Pen, Clarendon

Caribbean Examination Council (CAPE)

•Management of Business

•Communication Studies

•Entrepreneurship

High School Diploma:

Foga Road High School - May Pen, Clarendon

Caribbean Examination Council (CXC)

•Social Studies

•Human and Social Biology

•Information Technology

•Mathematics

•Principles of Business

•English Language

•Principles of Accounts

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