Customer Service Solutions Consultant

JACOB S. WATSON

www.linkedin.com/mwlite/in/jacob-watson-b6354889

Helena, AL 35080

256-***-**** mobile

OBJECTIVE

Searching for a career opportunity in being a Solutions Consultant . I want to help make a difference in others lives by serving them the best I can at the company I’m with. I currently have a job similar to that of a Solutions consultant l. I want to help assess any situation in life that may not be favorable for someone and help solve it for them. I would love to help others when things may not go their way. I’m a hard worker and get along greatly with my peers, just one interview is all I need to let that be seen. EDUCATION

Highlands College, Birmingham Alabama

2016- Certificate in Ministry and Leadership

2000-2004High School diploma

EXPERIENCE

RicohUSA- from Jan 2022- Present working in Business development, working with Microsoft platforms, have experience with knowing about Cybersecurity, IT services, work with Microsoft Sharepoint, I have tons of experience interacting with customers accounts and enjoy helping others understand our systems.

BBVA Bank Rainbow City, Alabama

Financial Solutions Consultant: October/ 2018 – 2022 Sales experience in loan origination, I worked with Salesforce for over 3 years, credit card origination, mortgage origination, lines of credit. NMLS certified, originate new accounts, investment referrals, CD’s, specializing in customer service sales.

Staples Trussville, Alabama

Technology Manager: 2012-2018

Specialized in selling computers, printers, and software, obtained top 5% in company sales. I also have experience using google docs, and other google platform programs. SALES AWARDS

2022-23 Ricoh- IT Inside Sales, working with Microsoft over 4 years of experience with Microsoft. 2021 BBVA- Top Branch Performer Banker Digital Assist Trophy player 2021 BBVA- High Performance Scorecard 107% attainment 1.2022- present RicohUSA Business Development.

2.2018-21 BBVA/PNC Bank- Achieved all quarterly scorecard goals, learned Salesforce, won a never meets a stranger award.

3.2016 Staples- National Top 5% Tech Supervisor

4.2017 Staples- Top sales Performer in district for Antivirus Bundles, Manager Supervisor 5.SALES SKILLS

6.Customer Experience Focused

7.Problem Solver

8.Relentless prospector

9.NMLS Certification

10.Technology Demonstration

INTERESTS

11.Connecting with people

12.Helping Business Thrive

13.Quality Customer Service

14.Content Management & continually learning

REFERENCES

MELISSA DUCKETT: (UKG)

PHONE- 706-***-****

PATTI LEE: (PNC BANK MANAGER)

PHONE- 256-***-****

DAVID FORD: (FRIEND)

PHONE- 256- 694-1980

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