It Support Specialist

LaDarrius Taylor

*** ******** *****, ***** **** GA, 30180 706-***-****

*************@****.***

Awards and Certifications

• CompTIA Security Plus Certified (JAN 2024)

• Secret clearance eligible

• American Red Cross CPR certified

Experience

CRICKET IT SUPPORT SPECIALIST/MANAGER MAY 2023 - PRESENT

· Recruit, hire, train, and coach over 20 staff members on mobile and peripheral device management, customer service skills & knowledge, sales, etc.

· Troubleshoot mobile devices and provide tier 1 support on peripheral network devices that may be faulty

(Local router, switch, printer, and desktop CPUs)

· Deliver cricket service and phone plans to new customers or clients

· Process SLA RMA’s on mobile devices that are end of life or malfunctioned TMOBILE/MOBILE EXPERT/KEY HOLDER APRIL 2022 – MAY 2023 Performed Data Transfer swaps

Activate and deactivate service for all mobile devices Troubleshoot devices

Inspect eligible trade ins

Process returns

Open and closed store (counting money)

Operate T-Mobile sales system (TAPESTRY) EXCELL)

Operate on sprint systems (GST)

OPERATE ON a (PLANAR computer)

AT&T GATSONS SALES REPRESENTATIVE SEPTEMBER 2021 –JANUARY 2022 Convince customers into buying phone service, iPad, laptops, direct tv, and internet Data transfers

Troubleshoot devices

Inspect eligible devices for trade ins

Activate and deactivate services

Process returns

Open and closed store (counting money)

PACKAGE HANDLER FED EX KENNESAW, GEORGIA 2016 – 2017 Responsible for scanning products and placing them in transportation vehicles in a timely manner. Loading and Unloading packages

Sorting packages of varying sizes of weight by hand; including lifting, pushing, pulling. Handled fragile items and hazardous materials in a safe manner. Assembles lines and pads cartons, crates and containers manually to prepare them for shipment. Page 2

CONSTRUCTION LABORER THOMAS MASNARY KENNESAW, GEORGIA JANUARY 2015 – SEPTEMBER 2015

Responsible for laying concrete

Assistant to construction engineers and architects Responsible for cleaning up work site.

BAGGER FT. BENNING COMMISARY COLUMBUS, GA 2012-2014 Responsible for bagging customer groceries according to their temperature, size, and product. Responsible for transporting groceries to customer’s cars safely. Responsible for educating new trainees.

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