Customer Service Team Members

Angel Miranda

Lawrence, MA, ***** 978-***-****

*********@*****.***

am an independent and dedicated professional with a strong work ethic and a

passion for continuous learning. Eager to acquire new skills, strive to improve

both myself and the teams work with. am also deeply committed to supporting

others, offering help wherever it is needed to ensure collective success. My

adaptable mindset and collaborative approach make me a valuable asset in any

dynamic environment.

EXPERIENCE

Program Participant

UTEC INC. - Lowell, MA May 2024- Present

e Enhanced skills in Woodworking and 3-D printing

e Held events to motivate and empower individuals who are in need

e Supported those with similar experiences through workshops and collaborative projects

Loader

Gateway - Lawrence, MA June 2022-July 2023

e Greeted every customer and ensured excellent customer service

e Willing to load customers items into their trucks if in need of help

e Always willing to help in other departments and workers in the facility

Facilities April 2022 — December 2022

Cleaning Harbor - Andover, MA

e Collaborated with team members to operate to our highest potential

e Cleaned and sanitized all working areas before, during, and after shift

e Always communicated with coworkers to best prioritize work

Store Associate September 2018 — December 2019

Market Basket - Methuen, MA

e Assisted all customers with service and questions for their shopping experience

e Held high customer relationship standards, always positive and approachable

e Offered support in helping customers shop for items, providing assistance when

customers were dissatisfied or seeking stock items

e Collaborated with team members to operate to our highest potential

EDUCATION

Lawrence High School Graduated 2022

Languages

English

Spanish

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