Service Representative Customer
Resume:
Abid Jaffer
Henrico, VA *****
***************@*******.***
Willing to relocate: Anywhere
Work Experience
Alorica Customer Service Representative
Alorica - Fredericksburg, VA
July 2022 to Present
Call Center Agent responsibility includes assisting customers with their credit card accounts. Taking payments. Transferring calls to appropriate departments. Taking part in mandatory training. Independent Contractor
UBER/LYFT - 9301 Electra Ln Henrico, Va 23228
February 2017 to Present
● Transportation i.e driver, food and passenger.
● Hospitality.
Customer Service Representative
Macy's - Richmond, VA
September 2020 to July 2022
Assisting customers with returns and exchanges. Online orders pickup and deliver to their vehicles. Processing POS sales merchandise at the registers. Taking payments via check and debit cards.
Opening and Closing duties of counting cash and making deposits. Assisting customers on the floor and answering phone. Grill Cook/Crew
Chipotle Mexican Restaurant - Glen Allen, VA
April 2019 to September 2020
● FOH/BOH duties/responsibilities include maintaining a safe and healthy environment before, during and after cooking and preparing food (chicken,steak,rice and fajitas).
● Opening/Closing duties include housekeeping i.e sweep/mop/dishes/trash..
● Assisting managers/coworkers on duty throughout shift. Head Cashier/Cook
County Corner Stores, INC, T/A D’amores Market - Louisa, VA March 2018 to September 2020
● Closing duties i.e counting till, lottery, deposits etc.
● Inventory i.e cigarettes,candy,chips etc.,
● Stocking/Restocking/Pricing/Labeling. I.e beer,soda,coffee.
● Restaurant/Deli i.e taking orders via phone/in store,burgers,fries,sandwiches etc.
● Housekeeping i.e sweep/mop/bathroom/trash.
Education
Certificate in Pharmacy Technician
J Sargeant Reynolds Community College - Richmond, VA September 2014 to December 2014
Associates in Social Science
J Sargeant Reynolds Community College - Richmond, Va, US June 2010
GED in General Equivalency Development
Miami Valley Career Tech SchoolJ Sargeant Reynolds Community College - Centerville, Oh, US June 1998
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Proficient
May 2023
Responding to customer situations with sensitivity Full results: Proficient
Cooking skills: Basic food preparation — Proficient May 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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