Treasury Management Client Service

Professional Summary

Skills

Experience

Volare O'connor

773-***-**** *******@*******.*** San Tan Valley, AZ 85144 Dynamic Treasury Management professional with expertise in cash management and regulatory compliance, honed at Northern Trust. Proven track record in optimizing working capital and implementing process improvements. Adept at delivering exceptional client service while leading cross-functional teams to achieve strategic objectives. Passionate about driving efficiency and innovation in financial operations.

• Debt management • Working capital optimization • Cash management expertise

• Regulatory compliance • Process improvement initiatives • Technical Banking

• Client Service • Remote Deposit Capture Treasury Management Implementation

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Treasury Management Implementation Asset Management March 2020 - March 2025 Northern Trust, Tempe, Arizona

• Performed ongoing credit risk assessments on counterparties involved in financial transactions

• Arranged and lead trainings on banking tools

• Implement services recommended by Wealth Management and Private Investment teams

• Coordinated cross-functional teams during mergers, acquisitions, or divestitures that impacted treasury operations

• Tracked industry trends affecting treasury function, such as regulatory changes or new technologies

• Implemented best practices in cash management to improve efficiency and accuracy in financial transactions

• Facilitated training sessions for staff members on various aspects of treasury management Supported continuous improvement initiatives within treasury function by identifying areas for process optimization or innovation

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• Ensured compliance with financial regulations, including anti-money laundering and KYC requirements

• Acted as liaison between finance department and external auditors during audit engagements

• Monitored tax document preparation at state and federal levels

• Supported compliance by implementing internal controls and enforcing policies

• Planned and directed financial department workflow

• Implemented process improvements to increase data accuracy and transparency

• Applied clear custody and control procedures to maintain secure records

• Managed daily cash flow and liquidity positions to optimize working capital Treasury Management Senior Client Care Advisor May 2017 - February 2020 Education

Western Alliance Bank

• Assist internal and external clients with a full array of support from general navigation to in depth technical interfaces Research and resolve a wide variety of complex incoming Treasury/Cash Management inquires: Lockbox, Direct Connect, Remote Deposit Capture, ACH, Positive Pay, Commercial Credit Card, and Wires

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Private Equity Services Advisor May 2016 - May 2017 Silicon Valley Bank

Effectively manages and support Relationship Management/Private Equity deal teams with supporting venture capital groups

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Leading with on-boarding, implementing treasury, Lockbox, Controlled disbursement, merchant services, and business credit card products

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• Adheres to high standards in performing due diligence for client requests/emails Credit Card Service Advisor III May 2014 - May 2016 Silicon Valley Bank

• Navigate, research solve and escalate issues for company card users Set client expectations and deliver consistent service to satisfy our client's needs while adhering to set guidelines of industry regulatory regulations

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Answer high volumes of phone calls and e-mails to address concerns and needs of clients and serve as a single point of contact to resolve issues and concerns, as well as influence clients on how to self-service card products

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Corporate Business Credit Card Advisor II May 2012 - May 2014 Silicon Valley Bank, Tempe, AZ

• Operations and Card Services for Global Credit Card and Merchant Services

• Processed request for Business Credit, Business Debit, and Elite Credit Card clients

• Delivered world class service and remain consistent with achieving service levels agreements

• Followed industry standards for BSA/AML risk

• Processed onboarding clients and implemented banking products for new facilities

• Work with multiple internal departments to assist with client's request Bachelor of Art (B.A): History - Southern Illinois University at Carbondale May 2003

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