Technical Support Subject Matter

096********

*********@*****.***

Taguig City, Metro Manila

C O N T A C T

P R O F I L E

A S S E T S

E D U C A T I O N

W O R K E X P E R I E N C E

Good Communication Skills

Self-Management and self-Motivated

Interpersonal Skills, adaptable, flexible

and Multi-Tasking Skills

New Hire Training

Train-the-Trainer

Course Planning

Training Needs Analysis

Subject matter expertise

Subject Matter Expert

Cognizant Taguig City

Complex Issue Resolution:

Handle escalated and highly technical support tickets related to YouTube Premium, Music Premium, Channel Memberships, and other paid features. Diagnose and troubleshoot intricate billing, access, and feature-related problems.

Provide expert guidance and solutions to support agents and end-users. Product Knowledge and Expertise:

Maintain a comprehensive and up-to-date understanding of all YouTube paid products, including their features, functionalities, and limitations. Stay informed about product updates, changes, and new releases. Act as a primary source of information for the support team regarding paid product-related inquiries.

2017 - Present

YouTube’s Paid Products Support SME with deep expertise in YouTube Premium, Music Premium, and Channel Memberships. Specializes in resolving complex billing, access, and feature-related issues for users. Focuses on clear communication and efficient problem-solving, ensuring a seamless experience with YouTube's paid offerings. Committed to providing expert support and fostering user satisfaction K R Y S T A L J A N E M A N H U Y O D

S U B J E C T M A T T E R E X P E R T

Tier 2 Correspondence Support

Acquire WCC, Shaw Blvd.

Responds to customer’s about their account billing concerns via email. 2013 - 2017

Technical Support Specialist

Teletech Pionee, Mandaluyong

Purely technical support for a Telco account.

Troubleshoots mobile and network issues

2012 - 2013

Bachelor of Science in Information and

Technology

St. Jude College of Manila

2024-Present

High School Diploma

Asian Development Foundation

College

2005-2009

Grade School Diploma

Lucio Vivero Memorial School

1999-2005

O B J E C T I V E

I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth. To contribute to the company and account's success by sharing expertise and learning from others. Bachelor of Science in Nursing

Asian Development Foundation College

2009-2013

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