Senior Software Scrum Master

MARGUERITE (RITEE) DIEKEN

Castle Rock, CO ********@***.*** LinkedIn Profile: Profile

PROFESSIONAL SUMMARY

Results-driven technology and product management leader with over 25 years of experience driving innovation and growth in financial, payments, healthcare sectors. Proven expertise in product strategy, agile leadership, and cross-functional collaboration to deliver high-quality software solutions. Adept at building and mentoring high-performing teams, aligning product vision with business goals, and leveraging emerging technologies to drive competitive advantage. Certified Scrum Master and Test Manager with a deep understanding of Quality Assurance procress, development process, data warehousing, web technologies.

CORE COMPETENCIES

• Product Vision & Roadmap Development

• Agile & SAFe Methodologies

• Data-Driven Decision Making & KPIs

• Cross-Functional Team Leadership

• Customer-Centric Product Innovation

• Business & Financial Strategy Alignment

• Product Lifecycle Management

PROFESSIONAL EXPERIENCE

Senior Software Development Manager

Empower 2019 – Present

• Defined and executed product strategy, aligning with company goals to drive innovation and market leadership in the data warehouse and reporting space.

• Led a cross-functional, globally distributed team, including developers, testers, and business analysts, across multiple product lines.

• Implemented agile best practices, reducing production support incidents by 20% while increasing product delivery efficiency.

• Drove customer-centric product improvements by integrating AI-driven analytics and automation into the software development lifecycle.

• Collaborated with engineering, marketing, sales, and executive teams to optimize go-to-market strategies and product positioning.

• Grew team by 125% in two years, fostering a culture of continuous learning, innovation, and high performance.

QA Manager

WellDyneRx 2014 – 2019

• Managed a multi-state team of product and QA professionals, driving efficiency and quality in product releases.

• Spearheaded test automation, requirement gathering, release management and quality assurance initiatives, improving software reliability and speed to market.

• Collaborated with executive leadership and external partners to enhance product scalability and compliance with industry regulations.

• Introduced data-driven KPIs and reporting structures, enhancing strategic decision-making and resource allocation.

Quality Assurance Manager / Testing Program Owner

Western Union 2003 – 2014

• Led enterprise-level product quality initiatives, ensuring compliance and optimizing software performance across multiple verticals.

• Directed a team of 40+ onshore and offshore professionals, delivering strategic product enhancements and operational improvements.

• Partnered with senior leadership to drive business transformation, leveraging AI- powered testing and automation.

• Created and implemented industry-leading quality standards, positioning the company as a leader in financial technology innovation. TECHNOLOGIES & TOOLS

• Product Management: Jira, Confluence, TFS, Rational

• Data & Analytics: SQL, Tableau, Google Analytics, Redshift, Oracle Exadata, SAP DataServices, Python

• Cloud & DevOps: AWS, Azure, TFS DevOps

• Testing & QA: Selenium, JMeter, ALM, QTP, Postman, Defect Management, Zephyr

• AI & Automation: Python, AI-driven Analytics

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