Customer Service Representative
Resume:
Yolanda Concha
Customer Service Representative
Wichita, KS 67210
***********@*****.***
EXPERIENCE
Bueno Communication, Wichita, KS — General Manager SEPTEMBER 2024 - PRESENT
Handle store schedules every week, bank deposits, monthly audits of whole store, check emails & send emails, training that needs to be done, train other employees, handle any situation for the store that needs to be done, help make decisions, setup events, coaching employees on sales & goals weekly & monthly, attend meetings several times a week, receive purchase orders, monitor store and individual sales, etc.
Jase Enterprise Inc., Wichita, KS — Sales Associate OCTOBER 2023 - SEPTEMBER 2024
Open/Close store, count down register, make sure deposit is put in bank bag
& put into safe, set alarm & lock door, clean store, help with stocking, help count back inventory, customer service, up-sale customers, explain to customers what questions they had about our products, help on event days, etc.
Elite Staffing, Wichita, KS — Environmental Specialist MAY 2022 - SEPTEMBER 2023
Customer service, handle patients request for things they needed at the hospital, clean hospital rooms, handle the room when a patient passed on, follow policy for cleaning all hospital rooms, follow Covid policies, handle any calls, take special precautions & hazmat suits when needed, meet every morning before shift to get log of what floor to work on for the day, etc. EDUCATION
Ultimate Medical Academy, Clearwater, FL — Associates HealthCare Management
MARCH 2021- DECEMBER 2024
Still working on degree, GPA 3.2, have 37 credits
Manhattan Area Technical College, Manhattan, KS — GED JUNE 2004 - SEPTEMBER 2004
GED when was in Flint Hills Job Corp.
SKILLS
Customer service experience
Inbound/outbound calling
Experience computer
programs
Multitasking
Type more 32 WPM
Answer multi line telephone
Microsoft office
Management experience
LANGUAGES
English
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