Customer Service Inventory Control
Resume:
RESUME
MICHAEL L. DUNCAN, JR.
CHEMISTRY & BIOLOGY
Mobile
**********@*****.***
EXPERIENCE
2015–Present Ennis-Flint
Inventory Control Specialist
• Supervise, oversee, organize, and plan all inventory related work within the warehouse
• Ensure all items in the warehouse are appropriately received and stored
• See to proper inventory to ensure customers’ demands are met in the most efficient manner obtainable
• Work directly with management to bring them up to date regarding stock inflow and outflow
• Compile inventory information and present it to management for effective decision making, which may include the need for restocking
• Provide recommendations to management
• Investigate hitches in the warehouse inventory system and execute necessary improvements towards better business performance, which centers on customer satisfaction
• Perform managerial functions, including retraining members of staff of the warehouse
2014-2015 Ralph Lauren, Inc.
Material Handler
• Worked within the different functions of the outbound operation, including: picking, induction, order assembly, and packing, with major emphasis on efficiency and accuracy.
• Responsibilities included, but not limited to: Sort cartons by Purchase Order, Lay-up processing by SKU detail, Auditing cases by Worksheet detail, Ticketing of product when necessary, Packing of orders, Preparation of cartons for assembly and shipping, Picking from the stock location, Location of residual product into the stock location, Participation in special projects as needed, Responsible for the housekeeping of work area as well as the entire department.
2011-2013 North Carolina A&T State University
NASA Research Assistant
• Assisted with the production of Hydrogen in a sterilized lab setting, by synthesizing a catalyst of mesoporous silica.
• Advised with University Phd professors to gain further research direction and assistance and confers with research colleagues to maximize the results of the experiment.
• Managed the use of Gas Chromatography (GC) Machine and X-Ray Diffraction (XRD) Machine, for the purposes of the federally funded experiment.
2008-2009 Walmart Stores, Inc.
Customer Service Manager
• Managed and responsible for the daily functions of the customer service representatives, cashiers, the Money Center, and all associates affiliated with front-end customer relations.
• Assisted customers by solving customer service related issues and providing Walmart’s “people first” policy in order to help “save people money so they can live better.”
• Developed trusted relationships with each customer by providing client/ customer service and support before, during, and after the point of sale.
• Assisted cashiers by providing expertise in executing the necessary steps to complete each client’s transaction, whether by obtaining credit card authorization, check verification, and/or changing form of payment on client orders.
• Collaborated with store managers on customer relations support, maintaining financial accountability, and contributing to increased sales and overall profitability.
2002-2009 Premiere Cushion
Logistics Manager
• Independently managed three (3) departments within the company, supervising approximately 20 employees. Administered Inventory Control and Distribution in a 3750 square foot warehouse, handling approximately
$500,000 of total inventory.
• In the Mattress Assembly Department, which handles Governmental contracts for the United States Navy, insures proper assembly of mattress spring coils and prepares product for further assembly and shipping.
• In the Simmons® Mattress Department, oversees the assembly of interior mattress cushions and prepares the product for shipping.
• Through the administration of Quality Control and Assurance responsibilities (QC/QA), further inspected mattress assembly and quality to determine readiness for shipping and clientele satisfaction.
• Administered inventory from the Shipping and Receiving Department and further assists with the supply and logistical operations of the company. EDUCATION
2017 North Carolina A&T State University
Bachelor of Science Degree
Major: Professional Chemistry
Minor: Professional Biology
Graduation: May 2017
QUALIFICATIONS
Supervised, organized, and managed teams
of 10 or more people to complete company
projects
RESEARCH: Hydrogen production, synthesis
of mesoporous silica catalyst, gas chromatog-
raphy, mass specroscopy
HIGHLIGHTED COURSES: Inorganic Synthesis,
Quantitative Analysis, Virology, Microbiology,
Molecular and Cellular Biology
PROFESSIONAL SKILLS
average good skilled
Gas Chromatography
Mass Spectroscopy
UV-Vis Spectroscopy
FTIR Spectroscopy
Office Applications
PUBLICATIONS & PRESENTATIONS
Synthesis and Characterization of Cu-Ni/
TiO2 for Steam Reforming of Methanol
(2013) Michael L. Duncan, Jr.
(Srilanka Owen, V. Deshmane, D. Kuila)
CREST Bioengery Center
North Carolina A&T State University
Department of Chemistry; Department of
Chemical, Biological, and Bioengineering
Mesoporous Silica Encapsulated Bimetallic
Nanocatalysts For Steam Reforming
Reactions to Produce H2 For Fuel Cells
(2012) Michael L. Duncan, Jr.
(D. Kuila, J. King, et al)
Department of Chemistry; Department of
Chemical, Biological, and Bioengineering
SERMACS ACS Southeastern Regional
Meeting Poster Presentation
(2012) Michael L. Duncan, Jr.
Abstract Title: “Bimetallic Pd-Co-Nano-
catalysts In Mesoporous Silica For Steam
Reforming Reactions”
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