Customer Service Representative

LESLIE BEENE

Jasper, TN ***** 423-***-**** *********@*****.*** WWW: Bold Profile

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking work from home position. Offering excellent communication and good judgment.

Skills

• Courteous with Strong Service Mindset

• POS Systems and Ordering Platforms

• Understanding Customer Needs

• Customer Account Management

• Building Customer Trust and Loyalty

• Responding to Difficult Customers

• Calm and Professional Under Pressure

• Credit Card Payment Processing

• Answering Customer Questions

• Inbound and Outbound Calling

Work History

Customer Service Representative

11/2022 to 12/2022

Results Cx – Home

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answered constant flow of customer calls with minimal wait times.

• Offered advice and assistance to customers, paying attention to special needs or wants.

Brother Keepers Insurance Agency

Customer service 01/2007 to 03/2021

Deborah Horne – Jasper Tennessee

Customer service

• Set and enforced and optimized internal policies to maintain responsiveness to demands.

• Answering call and responding to customers questions and concerns.

• Accessing customer accounts and Policys.

• Answering customers call and questions.

• Giving quotes to customers.

Education

High School Diploma 05/1997

Marion County High School - Jasper, TN

Languages

English

Contact this candidate