Quality Control Customer Service

Dwight Warren

**********@*****.*** Chicago, IL, US 773-***-****

WORK HISTORY

Sole Proprietor at Legendary Cleaners

January 2019 - Present (6.5 Years)

Efficiently wash and clean a high volume of trucks on a weekly basis. Utilize specialized cleaning equipment and chemicals to ensure thorough cleaning of truck exteriors.

Perform detailed inspections to identify any damages or maintenance issues on trucks. Maintain cleanliness and organization of the truck washing area, ensuring a safe working environment.

Follow established safety protocols and guidelines while operating cleaning equipment and handling chemicals.

Manage inventory of cleaning supplies, restocking as needed to ensure uninterrupted operations.

Coordinate schedules with drivers to minimize downtime during truck washing process. Communicate effectively with drivers regarding any specific instructions or requirements for their trucks cleaning.

Enforce company policies and procedures related to truck washing standards and quality control measures.

Achieve an average turnaround time of 30 minutes per truck, meeting strict deadlines consistently.

Train new employees on proper techniques for effective truck washing procedures. Conduct new employee training on safety protocols and best practices for using cleaning equipment.

Facilitate regular team meetings to discuss improvements in processes and share feedback. Maintain a customer satisfaction rating of 95 through consistent delivery of high-quality truck washing services.

Driver Helper at Z Applying Pressure

January 2016 - January 2019 (3.5 Years)

Assisted driver in the safe and efficient delivery of goods to various locations. Loaded and unloaded cargo from delivery vehicles, ensuring proper handling and securing of items.

Maintained cleanliness and organization of delivery vehicle, always ensuring a professional appearance.

Provided exceptional customer service by addressing inquiries and concerns in a timely manner. Collaborated with driver to plan optimal routes for deliveries, minimizing travel time and maximizing efficiency.

Assisted in the completion of necessary paperwork such as delivery receipts, log sheets, and mileage reports.

Performed pre-trip inspections on delivery vehicle to ensure safety compliance before each shift. Adhered to all traffic laws and regulations while operating the delivery vehicle. Assisted in the loading and unloading process at warehouses or distribution centers as needed. Verified accuracy of shipments by comparing invoices with actual delivered products Sole Proprietor at Barber

January 2008 - January 2016 (8.5 Years)

Provided exceptional barbering services to clients, ensuring customer satisfaction and repeat business.

Demonstrated expertise in a wide range of haircutting techniques, including fades, tapers, and beard trims.

Maintained a clean and organized workstation, adhering to strict sanitation guidelines for the safety of clients.

Developed strong relationships with clients through effective communication and active listening skills.

Stayed up to date with the latest trends in men s grooming and hairstyling techniques. Managed appointment scheduling system efficiently to maximize productivity and minimize wait times for clients.

Educated clients about proper hair care routines and recommended suitable products for maintenance at home.

Catered to diverse clientele including children, adults, seniors from different cultural backgrounds.

Participated in professional development workshops or seminars to enhance technical skills. Graduated at Shurz High School

January 1970 - January 1970 (0.5 Year)

EDUCATION

Schurz High School -

Graduated 1992-01-01

General Studies

SKILLS

Truck washing, 5 years

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