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Customer Service Representative

Location:
Charlotte, NC
Posted:
May 26, 2025

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Resume:

Shanika Oliver

Charlotte, NC *****

*******.********@*****.***

+1-704-***-****

Authorized to work in the US for any employer

Work Experience

Brand Ambassador/Customer Service

Positec-Charlotte, NC

May 2024 to May 2025

• Engaged with consumers to create positive brand experiences and build brand loyalty

• Educated consumers about product features, benefits, and usage through effective communication techniques

Customer Service Representative

Top Tier Solar Solutions-Charlotte, NC

September 2022 to April 2023

An answer calls from customers concerning their projects. Provide great customer service

De escalate upset customers.

Active listening. Enter interactions on spreadsheet. Show empathy and reassure customers of the concern of their issues. Customer Service Associate

Pink Energy-Charlotte, NC

May 2022 to September 2022

Answer customer questions about their solar projects. Troubleshoot their solar panels system

Schedule service appointments using a spreadsheet of truck routes. Provide excellent service

Customer Service Rep

Conduent-Charlotte, NC

November 2021 to April 2022

Proactive listening skills, trouble shooting, asking probing questions, resolve issues the first time, provide excellent service. Enter customer interaction to a spreadsheet. CSR - Customer Service Representative

Adecco-Charlotte, NC

March 2021 to September 2021

Proxy solicitor. Contact shareholders regarding their investment in different accounts. Inbound and outbound calls.

Customer Service Representative/Call Center

Continuum Global Solutions-Charlotte, NC

August 2019 to December 2019

Inbound and outbound calls to assist customers with phone service. Troubleshoot devices, sales and activation of devices.

• Greeted customers

• Resolved customer issues

• Worked in the inbound call center

• Collected and documented orders

• Responded to inquiries and issues

Seasonal Sales Associate

Go Health-Charlotte, NC

November 2018 to January 2019

Assist consumers with the selection of their health care benefits. Advise them on ancillary products. Perform Quality Assurance checks.

Packer/Machine Operator

Randstad-Charlotte, NC

June 2018 to October 2018

Prepare customer orders to their demands, Check order detail and product, package customer order, Assist machine operator with running the machine.

Insurance Advisor

Quatuam 3 Media-Huntersville, NC

September 2017 to January 2018

Advise consumers over the phone on available insurance options. Per the consumers request. Insurance Agent

AIL-Charlotte, NC

June 2017 to September 2017

Schedule and meet with potential clients to explain benefits of Life Insurance. Event Specialist

Advantage Solutions-Charlotte, NC

October 2016 to January 2017

Demo products per company request. With the goal of driving sales. Shipping Clerk

Contec-Charlotte, NC

April 2015 to January 2016

Shipping customer orders

Packer

International Paper-Charlotte, NC

August 2013 to July 2014

Responsibilities

Assemble package customer orders according to their standards Skills Used

Paid close attention to detail, team player, self starter, worked well with others and alone Cleaning Captain

Phoenix Taco LLC-Fort Mill, SC

March 2007 to March 2010

Responsibilities

Clean and maintain the store. Provided excellent customer service. Prepared and served food at a fast paced

environment

Accomplishments

Crew Trainer

Skills Used

detail oriented, team player, self starter, reliable, eager to learn Customer Service Representative

Qualex-Charlotte, NC

June 2001 to February 2005

Responsibilities

inbound/outbound call center; check customer orders; assist with tracking of customer orders; provided excellent customer service

Skills Used

Quick learner; Self starter; Team player; detail oriented Education

High school diploma in Adult High School

Central Piedmont Community College-Charlotte, NC

June 1996 to August 1996

Skills

• Product Demos

• Outside Sales

• fast learner

• Training

• Product demos

• Workday

• Communication skills

• Cash register

• Cold Calling

• Microsoft Office

• Training & development

• Microsoft Powerpoint

• Communications

• Microsoft Access

• Quality Assurance

• Live chat

• Upselling

• Telemarketing

• Windows

• Microsoft Excel

• Cash handling

• Insurance sales

• Assembly

• Customer Service Skills

• Customer Support

• Sales

• Salesforce

• Social media management

• Inside Sales

• Call Center

• Cash Handling

• Customer Care

• Life Insurance

• Customer service

• Customer Service

• Insurance Sales

• Fastfood

• Warehouse Associate

Certifications and Licenses

Life and Health Insurance

December 2016 to Present

I have a license to sell life and health insurance in NC and SC Driver's License



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