Customer Service Representative
Resume:
Shanika Oliver
Charlotte, NC *****
*******.********@*****.***
Authorized to work in the US for any employer
Work Experience
Brand Ambassador/Customer Service
Positec-Charlotte, NC
May 2024 to May 2025
• Engaged with consumers to create positive brand experiences and build brand loyalty
• Educated consumers about product features, benefits, and usage through effective communication techniques
Customer Service Representative
Top Tier Solar Solutions-Charlotte, NC
September 2022 to April 2023
An answer calls from customers concerning their projects. Provide great customer service
De escalate upset customers.
Active listening. Enter interactions on spreadsheet. Show empathy and reassure customers of the concern of their issues. Customer Service Associate
Pink Energy-Charlotte, NC
May 2022 to September 2022
Answer customer questions about their solar projects. Troubleshoot their solar panels system
Schedule service appointments using a spreadsheet of truck routes. Provide excellent service
Customer Service Rep
Conduent-Charlotte, NC
November 2021 to April 2022
Proactive listening skills, trouble shooting, asking probing questions, resolve issues the first time, provide excellent service. Enter customer interaction to a spreadsheet. CSR - Customer Service Representative
Adecco-Charlotte, NC
March 2021 to September 2021
Proxy solicitor. Contact shareholders regarding their investment in different accounts. Inbound and outbound calls.
Customer Service Representative/Call Center
Continuum Global Solutions-Charlotte, NC
August 2019 to December 2019
Inbound and outbound calls to assist customers with phone service. Troubleshoot devices, sales and activation of devices.
• Greeted customers
• Resolved customer issues
• Worked in the inbound call center
• Collected and documented orders
• Responded to inquiries and issues
Seasonal Sales Associate
Go Health-Charlotte, NC
November 2018 to January 2019
Assist consumers with the selection of their health care benefits. Advise them on ancillary products. Perform Quality Assurance checks.
Packer/Machine Operator
Randstad-Charlotte, NC
June 2018 to October 2018
Prepare customer orders to their demands, Check order detail and product, package customer order, Assist machine operator with running the machine.
Insurance Advisor
Quatuam 3 Media-Huntersville, NC
September 2017 to January 2018
Advise consumers over the phone on available insurance options. Per the consumers request. Insurance Agent
AIL-Charlotte, NC
June 2017 to September 2017
Schedule and meet with potential clients to explain benefits of Life Insurance. Event Specialist
Advantage Solutions-Charlotte, NC
October 2016 to January 2017
Demo products per company request. With the goal of driving sales. Shipping Clerk
Contec-Charlotte, NC
April 2015 to January 2016
Shipping customer orders
Packer
International Paper-Charlotte, NC
August 2013 to July 2014
Responsibilities
Assemble package customer orders according to their standards Skills Used
Paid close attention to detail, team player, self starter, worked well with others and alone Cleaning Captain
Phoenix Taco LLC-Fort Mill, SC
March 2007 to March 2010
Responsibilities
Clean and maintain the store. Provided excellent customer service. Prepared and served food at a fast paced
environment
Accomplishments
Crew Trainer
Skills Used
detail oriented, team player, self starter, reliable, eager to learn Customer Service Representative
Qualex-Charlotte, NC
June 2001 to February 2005
Responsibilities
inbound/outbound call center; check customer orders; assist with tracking of customer orders; provided excellent customer service
Skills Used
Quick learner; Self starter; Team player; detail oriented Education
High school diploma in Adult High School
Central Piedmont Community College-Charlotte, NC
June 1996 to August 1996
Skills
• Product Demos
• Outside Sales
• fast learner
• Training
• Product demos
• Workday
• Communication skills
• Cash register
• Cold Calling
• Microsoft Office
• Training & development
• Microsoft Powerpoint
• Communications
• Microsoft Access
• Quality Assurance
• Live chat
• Upselling
• Telemarketing
• Windows
• Microsoft Excel
• Cash handling
• Insurance sales
• Assembly
• Customer Service Skills
• Customer Support
• Sales
• Salesforce
• Social media management
• Inside Sales
• Call Center
• Cash Handling
• Customer Care
• Life Insurance
• Customer service
• Customer Service
• Insurance Sales
• Fastfood
• Warehouse Associate
Certifications and Licenses
Life and Health Insurance
December 2016 to Present
I have a license to sell life and health insurance in NC and SC Driver's License
Contact this candidate