Data Analyst Tech Support
Resume:
Priyanka SureshBabu
Data Analyst / Tech Support
Info
Phone: +1-636-***-****
Email:***************@*****.***
Linkedin: https://www.linkedin.com/in/priyanka-sureshbabu Github: https://github.com/PriyankaSureshbabu
Certification
Data Analyst – Launch Code
Skills
Marketing / Finance
Business Administration
CRM
JIRA / SNOW
SDLC
Data Analysis
Client Management
Python /Pandas
Tableau
Replit
SQL Server / Azure Studio
MS Office
Personal Competencies
Cross-functionality
Communication
Management
Detail-Oriented
Fast-paced work culture
Organized / Self- Starter
Manage multiple projects
Eager to Learn
Energetic team player
Profile
Professional Data Analyst and Business admin with great experience in analyzing complex data sets, developing data driven strategies and driving business insights. Optimizing data processes to enhance operational efficiency. Strong Analytical skills combined with expertise in statistical analysis, data visualization and data mining. Marketing, Business, Customers service and administrative
organization tasks to promote efficient operations in the work environment by working directly with customers. Employment History
State of Missouri – World Wide Technology
Jan 2025 – Current
Tech Support Analyst
● Assist state workers via phone in resolving issues with a new record-tracking and certification
system.
● Guide users through troubleshooting steps and
provide clear, step-by-step solutions.
● Document and track support requests to identify
common issues and improve system functionality.
● Escalate complex technical issues to the
appropriate teams for further investigation.
● Provide feedback to system developers based on
user challenges and experiences.
● Educate users on system features and best
practices to enhance efficiency.
YMCA – Fallon, MO
June 2024 – Current
Child Watch Attendant (Part-time)
● Maintaining accurate attendance and
enrollment records.
● Maintaining accurate emergency medical
information.
● Communicating with families.
● Maintaining child watch area clean and equipment organized.
● Organized and planned age-appropriate lessons
involving reading, crafts, music and movement.
Education
Bachelor of Business Administration,
Anna University
June 2010 — May 2012
Master of Business Administration,
Anna University
June 2012 — May 2014
Awards and Appreciation
Won “Best Manager” award in the Inter college competition. Won 1st Price in “Product Launching” Event at my workplace. Best performer in Launchcode project completion with A+ grade Launch Code – St. Louis, MO
May 2023 – Oct 2023
Data Analyst - US Births Analysis Capstone
Project
● Utilized a dataset from Kaggle to perform data
cleaning and exploratory data analysis of U.S. Birth by year, state, and education level of mothers.
● Cleaned the dataset using Pandas and NumPy.
● Created a Tableau visualization for birth weight for each education level averaged over all years and
states in the U.S. and both genders with various
charts.
● Full Project Tech Stack: Pandas, NumPy, Matplotlib, Seaborn, and Tableau.
Brahmas International CBSE School, Vellore, TN
Office Admin
Sep 2014 – Aug 2016
● Maintained files and records so they remain
updated and easily accessible.
● Answers phone to take messages or redirect calls to appropriate colleagues.
● Sort and distribute incoming mail and prepare
outgoing mail (envelopes, packages, etc.)
● Utilize office appliances such as photocopier,
printers etc. and computers for word processing
and spreadsheet creation.
● Undertake basic bookkeeping tasks and issue
invoices, checks etc.
● Complete work schedules, manage calendars and
arrange appointments.
● Process and prepare documents, such as business
or government forms and expense reports.
● Coordinate office activities and operations to
secure efficiency and compliance to company
policies.
● Supervise administrative staff and divide
responsibilities to ensure performance.
● Manage agendas/travel
arrangements/appointments etc. for the upper
management.
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