Project Management Customer Service

Kimberly Gower Business Specialist & Analyst

Email ******.***@*****.*** Linked In Portfolium 720-***-**** Commerce City, CO

Analytical and detail-oriented professional with a strong track record in providing executive-level support and driving company initiatives. A creative problem solver with expertise in data analysis and project management, demonstrating success in implementing innovative practices and establishing standard operating procedures to reduce redundancy and optimize operations. Meticulous data manager with exceptional interpersonal skills and a passion for organizational and personnel development.

Areas of Expertise

Data Analysis Microsoft Office Suite Project Management

Excel Purchasing Desktop support

EPIC Kronos/Dimensions Customer Service

Professional Experience

BUSINESS SPECIALIST - UCHealth Aurora, CO 07/2023 to Present

Provide unit support regarding purchasing, scheduling, data analytics and reporting. Provide support managing projects, space changeovers, IT projects and operations. Manage facility work orders completion and tracking.

Key Accomplishments:

Coordinate and manage scheduling for a 24/7 department and 80+ employees.

Decreased facilities workorder completion time by 45%.

Increased staffing productivity to average 104.5%

PROJECT COORDINATOR - UCHealth Aurora, CO 10/2022 to 07/2023

Responsible for scheduling and managing all support groups for the cancer center. Manage email communications and reminders sent to participants. Update, create and distribute all marketing communications for all groups.

Key Accomplishments:

Increased group participation by 7%.

Spearheaded the start of a Spanish speaking support group.

Coordinated the transition from Constant Contact to Salesforce.

FINANCIAL COUNSELOR - UCHealth Aurora, CO 10/2021 to 10/2022

Provide customer service to patients needing financial assistance by assisting them in applying for Medicaid, CICP, HDC and Charity. Update Insurance information for insured patients and obtain required document signatures. Process and approved applications for qualified recipients.

Key Accomplishments:

Received several recognitions for excellent service to patients.

Assisted with the new implementation of Hospital Discounted Care.

INSURANCE VERIFICATION REPRESENTATIVE – Children’s Hospital of CO Aurora, CO 09/2012 to 10/2021

Verified benefits and coverage obtaining required authorization for services. Negotiate denials and attempt to get payment for services. Train all new employees. Generate and provide quotes for services to families.

Key Accomplishments:

Trained 27 new and existing employees over 9 years.

Tested and built the workflow for the transition from Ontrac to EPIC work queues.

Received many recognitions of excellence of service to families.

.

.

Education

Associate in science in Data Analytics - Wilmington University Est. May 2026

Current GPA 3.84

Project Management Certificate – UCHealth May 2024

Passed

Data Analytics Professional Certificate – PathStream October 2023

Passed

Contact this candidate