Information Technology Technical Support
Resume:
AMANULLAH AFGHAN
Chicago, Illinois, *****
******************@*****.***
www.linkedin.com/in/amanullah-afghan-
WORK EXPERIENCE:
Information Technology Specialist:
For: Agilant Solutions/Phaxis : Mar-2025 to: May-2025
• Imaging Laptops and desktops with latest Windows 11 Enterprise version from Organization network.
• Preparing computers with joining-Domain, Proxy servers, Policy management, pushing Global Protect VPN and other required software.
• Connecting computers to Active Directory and SCCM and technical troubleshooting.
• Deploying computers to End-Users with running global Policies and Database updating in active directory.
Network Engineer:
For: BluOak Groups Inc./IT Career Lab Inc. : Dec-202 to: April-2024
• Installation, configuration, and maintenance of network devices such as cisco routers, switches, firewalls, and wireless access points.
• Manage IP addressing, subnetting, and VLAN configuration to support network segmentation and performance.
• Stacking the switches, checking for IOS versions and compatibilities.
• Troubleshooting of network connections for copper/fiber cables and switch ports. System Administrator:
For: Northside Imports Inc. : May-202 to: July-2023
• Install and configure Windows Operating System in Laptop/Desktop computers.
• Setting up hardware/software components for Printers, Scanners and Copiers.
• Monitoring Computer Networking System, manage IP address schemes and subnets.
• Configure and maintain network services such as DNS, DHCP, VPN, etc.
• Schedule and verify regular backup for Windows and UPS systems.
• Resolve system failures and hardware/software issues, providing technical support to users and IT teams.
Provincial program Manager:
For: U.S Embassy Kabul /SDROA : Dec-2013 to: Aug-2021
• Managed Windows Server 2008 R2, and Installing Active Directory, adding roles and features. Managed Windows7/8/8.1/10 Operating systems, joining PCs to Network, maintaining the policies for blocking-access to USBs/CDs/removable devices in Client PCs.
• Troubleshooted /fixing cables of Network, replacing Rj-45 connectors, monitoring Switches/Routers for connections,Installing new Printers/Scanners, trouble shooting for printing papers, replacement of Toners, fixing connection issues (Network-connected and USB- connected), connecting/maintaining of projectors for virtual programming/Conferences.
• Utilized Active Directory to set up new users, assign access control, and reset passwords, perform build and reimage of laptops and desktops, including installation, update, and download of software to ensure optimal configuration and security. Creating Restore Points /Backing up the office PCs, on weekly manner, for restoring the programs and data of the systems. EDUCATION:
IT Career Lab, National Able Network – Chicago, IL 08/2023 – 12/2023 Cisco Academy and Microsoft Academy curriculum, ITIL-4 by PeopleCert
• Completed hands-on, instructor-led training in network troubleshooting and configuration. configuring, and maintaining Windows 10/11, as well as managing and protecting devices, apps, and data.
• ITIL-4 Foundation in IT Service management, through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.
• Completed A+, N+, CCNA, MCITP courses by Karrox and Technocorp technologies’ organizations. CERTIFICATIONS / TECHNICAL PROFICIENCIES:
Certifications: ITIL-4 Foundation
Operating Systems: Windows Server 2008 R2, Client (all editions),Linux, MacOs, Android,IOS Programs: Office 365,Google tools, Virtual Machines,Digital Communication Platforms Networking: OSI,TCP/IP, Cisco switches and Routers, TP/Link Switches and Routers Bachelor Degree: Computer Science Pune University, Pune City, INDIA 07/2010—06/2013 Language: English, Dari and Pashto
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