Customer Service Representative
Resume:
Nettie Jones
Muncie, IN *****
*************@*****.***
Work Experience
Customer Service Representative
Foundever Work from Home-Fishers, IN
October 2023 to June 2024
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
• Built rapport with customers through active listening, empathy, and personalized interactions
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
Picker/Packer
Amazon Warehouse-Greenfield, IN
June 2021 to January 2022
• Maintained a high level of accuracy in sorting, inspecting, and repackaging returned items
• Utilized handheld scanners and computer systems to track inventory and update records
• Collaborated with team members to meet daily picking and packing targets
• Ensured proper labeling and documentation of returned items for efficient processing
• Efficiently picked and packed customer returns according to established procedures Customer Service Representative
Lifetouch National School Studios-Muncie, IN
May 2018 to January 2020
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
Education
GED
Ivy Tech Community College - Muncie, IN
January 2005 to February 2005
Skills
• Cashiering
• Food Preparation
• Packaging
• Warehouse Experience
• Kitchen Experience
• Cash Handling
• Microsoft Word
• Order Picking
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